Customer Success Representative

Job Details

Job Location: PaymentCloud Encino - Encino, CA 91436Salary Range: $22.00 - $23.00 Hourly

About Our Company

PaymentCloud Merchant Services is one of the fastest-growing ISO's (Independent Sales Organizations) in the country and this is your opportunity to work in the great atmosphere of a dynamic payments company.

PaymentCloud Merchant Services specializes in setting up businesses of all sizes and types with the ability to accept credit cards for the products and services they sell. Accepting credit cards for any business is essential in today's economy and this market is expanding every day. We are currently seeking 1 HIGHLY MOTIVATED candidate for our Customer Support Administrative Team. The customer support candidate is the link between business owners and banks, enabling the smooth running of the payments side of their business. This is an essential part of our organization as we are the last step before merchants are able to use our services and process payments.

We are looking for individuals who can be multifaceted and detail-orientated to accomplish the job. You will need to possess good communication skills over the phone and via email in order to communicate directly and effectively with our merchants, business partners, and team members.

This position will provide the training and support to nourish the knowledge and growth required to take advanced roles in partnerships and relationship management.

What we offer:

• Insurance: Health, Dental, Vision, Disability, and Life
• 401K Match
• Extra bonus pay and incentives
• Paid Training, including thorough initial training and ongoing development.
• Paid time-off policy.
• Paid holidays.
• Casual dress code - you need to be comfortable working!
• Opportunity for Growth and advancement.

Responsibilities:

• Light file building and data entry
• High call volume for support, troubleshooting, and account updates
• Communicate with internal departments for smooth workflow transfer
• Analyze data such as bank information and business information to ensure accuracy
• Detailed record-keeping for existing merchant accounts
• Ensure Bank and Association guidelines are followed
• Specialized projects as assigned

Skills Needed

• Attention to detail & confidentiality as it relates to bank account information
• Strong comprehension and analytical abilities are essential for effectively grasping and analyzing questions or issues
• Works well in a fast-paced environment while staying precise in daily activities
• Must be able to communicate professionally and promptly with our merchants and banks
• Exudes respect and positivity in all interactions both inside and outside of the organization
• Superior organizational and time management Skills
• Strong interpersonal skills over the phone
• Able to work across all departments with ease but still work independently
• Able to learn specific software
• Able to navigate multiple system interfaces to transfer information in a timely manner

Desired Skills & Experience:

• B.A. (or experiential equivalent) in Business, Communications, Finance, or a related field
• Minimum of 2 years of customer service experience