General Manager - Nantucket

Yearly Salary- $125,000- 140,00.00 yearly plus bonus, competitive benefits and 401 (K) match program. 

Knowledge and Experience:

• Minimum 5 years as a General Manager, and AGM or senior leadership role
• Management experience with accountability for safety, performance and Profit/Loss
• Bachelor’s Degree or equivalent training and experience
• Has evidence of experience and accountability for emergency planning, incidence response and safety management in a [mode] environment.
• Experience and accountability for emergency planning, incidence response and safety management in a [mode] environment
• FTA regulations
• Intermediate knowledge and experience of Microsoft Office Suite
• CPR, AED and First Aid Certifications (Provided by the Company)

Skills:

• Inspirational and motivational leader
• Work well as part of a team
• Possess excellent communication, interpersonal and decision making skills
• Will be fluent in English with excellent written and verbal communication skills
• Must be customer-focused with the ability to inspire your team with commitment and enthusiasm
• Will have the ability to identify and solve problems in a structured and analytical way
• Must have experience in dealing with Clients and various stakeholders such as Emergency Services providers
• Strong analytical and reporting skills
• Transportation Dispatching Software knowledge desired

Key Accountabilities: 

Strategic Planning and mobilization

• Lead the mobilization of the contract to commence passenger services safely, on time, on budget and meeting the required contractual milestones.
• Develops the integrated annual business plan within the wider KTA plan, including a look back at the bid and looking forward, taking into account what has changed
• Leads the delivery approach, key milestones, dependencies, scope, effort, resources, budgets and quality to include:
• Resourcing for organizational performance optimization
• Identification of key business priorities
• Identification of organizational synergies
• Recommendation of differential investment
• Monitor the delivery of the business plan and the performance improvements targeted. Lead the creation and maintenance of the monthly visualization room, leveraging from the process to drive employee engagement and performance continuous improvement.
• Report (at a minimum) monthly to the relevant Manager (RVP or CEO) on the property’s overall performance, encompassing all KeoLife pillars

Safety

• Be Accountable for the overall organizational safety performance
• Ensure all relevant statutory and regulatory safety policies are applied and adhered to
• Ensure Safety governance is in place, continuously bringing safety performance and adherence to processes to the forefront.
• Create and maintain a just culture within the organization where all employees are treated fairly and justly and understand their contribution to the organization’s safety culture.
• Drive continuous improvement in safety performance resulting in sustainable improvements to all lead and lag indicator improvements E.g. AFR and IFR
• Contribute to the safety culture through displaying exemplary safety oriented behaviors

Operational Performance (Operations)

• Accountable for the planning, delivery and continuous improvement of the passenger service delivery, as specified by the client
• Lead the implementation, monitoring and continuous improvement of the operation processes, ensuring Keolis’ best practices are in place (e.g. Operational System)
• Monitor, report and actively improve the operational performance of the organization, such as OTP, service delivery, revenue hours/mileages delivery
• Work in collaboration with our client and our communities to plan and deliver special event services
• Drive an asset management approach focused on asset safety, availability and reliability to meet short, medium and long term requirements
• Assist client in the development of asset replacement decisions, positioning Keolis as a long term strategic partner.

Customer Satisfaction

• Accountable for the organization’s overall customer experience
• Implement, monitor and maintain customer centric processes (passenger information, passenger experience and passenger feedback as a minimum), bringing Keolis’ best practices in the organization and ensuring continuous improvement in every customer experience
• Lead a customer oriented culture where all staff