Technical Advertiser Solutions Consultant I

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

We’re looking for a Technical Advertiser Solutions Consultant I to join Snap Inc! As a member of the Technical Advertiser Solutions team, you will perform deep analyses on client campaigns, investigate measurement and platform issues, and develop creative solutions to client problems. Working from our New York City/Los Angeles office, you’ll collaborate with our Sales teams to drive revenue and performance for advertisers on Snap.

What you’ll do:

• Perform proactive and reactive analyses for clients in order to increase performance and drive revenue

• Be an expert on Snap’s ad platform, using data to troubleshoot delivery, reporting, ad performance, and campaign optimization queries

• Build relationships with internal Sales teams as you work together on campaign management strategies and performance improvements based on their advertiser’s goals

• Provide excellent email and video call support to advertisers, agencies, and Snap Sales teams on Snap’s self-serve ad product suite with clear and timely communication, quality deliverables, and innovative solutions

• Maintain established QA scores on responses and adhere to operational KPIs

Knowledge, Skills & Abilities:

• Data-driven and able to work with large data sets in Excel to solve business problems, and providing practical insights via data visualization software (Looker, Tableau, etc.)

• Ability to work effectively alongside Sales and other XFN teams to solve client issues

• Excellent written, verbal, and presentation skills with strong interpersonal skills

• Strong attention to detail and organizational skills

• Beginner level knowledge of SQL or similar language
   

Minimum Qualifications: 

• Bachelor’s degree or relevant experience in Marketing, Advertising, STEM, or related field

• 1+ years in digital advertising, technology or other related field

Preferred Qualifications:

• Able to work independently while also operating as a collaborative team player 

• Solid understanding of programmatic ad buying and auction marketplace dynamics

• Ability to explain complex solutions in an easy to understand and engaging manner

• Product expert, knowing Snapchat’s advertising products inside out

• 1+ years working in Salesforce, Zendesk or similar CRM

• Flexibility to work assigned on-call shifts which may include early mornings, late evenings, weekends and holidays

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national or