Medical Billing Supervisor, Insurance Billing

CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 150,000 users, we enable therapy providers, educators, and employers scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. 

We are seeking a strategic and results-driven Billing Manager to lead and oversee our insurance-based medical billing team. This role is focused on team leadership, process optimization, and ensuring compliance with industry regulations, rather than hands-on billing tasks. The ideal candidate will have a strong background in revenue cycle management, a passion for mentoring and developing high-performing teams, and the ability to drive continuous operational improvements. 

As the Billing Manager, you will be responsible for setting the direction, implementing best practices, and ensuring that the team efficiently manages billing operations to maximize reimbursement and minimize denials. 

Key Responsibilities:

Leadership & Team Management 

• Lead, mentor, and develop a high-performing billing team, fostering a culture of accountability and continuous improvement.
• Oversee the hiring, training, and professional development of billing team members.
• Manage team workflows, productivity, and performance to align with organizational goals.
• Conduct regular performance evaluations, coaching sessions, and team meetings to ensure alignment and engagement.

Process Improvement 

• Improve and enforce billing policies, procedures, and compliance standards.
• Lead process optimization initiatives, leveraging automation and best practices to improve efficiency.
• Monitor key performance indicators (KPIs) such as claim approval rates, denial management, and revenue cycle efficiency.
• Collaborate with the Sr Manager, Billing Operations and other stakeholders to drive strategic initiatives and operational improvements.

Operational & Compliance Oversight 

• Ensure compliance with billing regulations, payer requirements, and industry best practices.
• Oversee the quality assurance process, ensuring billing accuracy and timely submissions.
• Work closely with account managers and leadership to address escalated billing challenges and develop solutions.
• Serve as the point of escalation for complex billing issues, ensuring resolution through effective team management and collaboration.
• Stay informed about changes in industry regulations and reimbursement policies, ensuring the team adapts proactively.

Required Skills & Qualifications:

• 7+ years of experience in medical billing, revenue cycle management, or healthcare finance.
• Minimum 2 years of leadership and team management experience in a billing or RCM role.
• Strong knowledge of insurance-based billing processes, reimbursement methodologies, and compliance regulations.
• Proven experience in leading teams, driving operational efficiency, and managing change.
• Ability to develop and execute billing department strategies that align with company goals.
• Excellent communication, coaching, and team-building skills to foster a high-performance culture.
• Strong analytical and problem-solving skills, wit