Recreational Tennis Assistant

Who We Are

The USTA New England Section, one of 17 sections of the United States Tennis Association, is a 501(c)4 not-for-profit organization that serves around 22,500 members in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont. With nearly 1 million people playing tennis in New England, we are committed to offering quality recreational and competitive programs and experiences for people of all ages and abilities. We believe in the power that tennis has to facilitate, for a lifetime, more connected, healthy and social people and communities. Join us in our work and mission!

Why Work for the USTA New England? We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

USTA New England is seeking a part-time Recreational Tennis Assistant to assist with coordinating the planning, administration, promotion and growth of recreational tennis, with a focus on Tennis in the Parks, in New England. Tennis in the Parks is a turn-key program that USTA New England delivers in partnership with park & recreation departments and community serving organizations. USTA New England hires coaches to deliver customer-focused, affordable, accessible, and fun, introductory tennis for youth and adults. This position plays a key role in the Tennis in the Parks infrastructure and growth as the organization expands to ‘next step’ program offerings to meet customer needs. This is a hybrid part-time non-exempt position scheduled to work up to 25 hours per week with an in-person expectation two times (2x) per month. Additional in-person attendance will be required for occasional events such as section programming, all-staff meetings, trainings, etc. While this position is temporary (currently approved through 2026),  there is potential that this position could evolve into a permanent role based on performance and business need. If you are community-minded, organized and passionate about recreational sports, this role is for you!

The job will include, but is not limited, to the following responsibilities. 

• Assist with administration and execution of current Tennis in the Parks (TIP) programming. This includes but is not limited to:

  • Assist with the hiring, training and onboarding of seasonal coaches.

  • Responsible for equipment inventory for programs across the department and coordinates program equipment needs.

  • Complete and facilitate timely and accurate invoicing for programs.

  • Systematize and organize player databases for all assigned programs. 

  • Assist with development of player and coach survey, distribution and assessment of survey results for all programs.

• Collaborate with Tennis in the Parks Managers to promote and launch ‘next step’ programs as part of maximizing player participation through an engaging, quality program pathway.

• Assist with driving coach engagement and retention through the planning and execution of coach recruitment efforts, coach training, innovative ideas for continuing coach education, and coach feedback through surveys and focus groups.

• Collaborate with other TIP managers, Coach Development Coordinator and Marketing Department on coach recruitment and marketing plans. 

• Support the Social League Coordinator with new player events, flex leagues and other areas in the bridge program space.

• Make recommendations and improvements to standard program operating procedures when administering the program.

• Attend in-person trainings and conferences as needed.

• Demonstrates, through actions and interactions with others, a commitment to USTA New England's purpose, mission, and values.

• Travel as needed throughout New England upon approval by supervisor.

• Additional tasks and projects as assigned by supervisor and company leadership.

Qualifications:

• INITIATIVE - Self-motivation, action-oriented and resourceful in accomplishing work. A willingness to do what it takes and meticulous about following through even when hurdles may arise. An eagerness to think ahead and be proactive in approach to work.
• SERVICE ORIENTATION - Enjoys problem-solving and helping others in a commitment to best-in-class customer service. Great interpersonal skills that can resolve conflict. A willingness to respect and embrace the diversity of our communities whether virtually or in person.
• QUALITY OF WORK - Has a good foundation of a methodical, personal organization t