Hyundai Automotive Customer Service Representative

Balise Motor Sales is a third-generation family-owned company headquartered in West Springfield, Massachusetts.  We’re one of the largest auto dealers in New England, and among the top 75 dealer groups in the country.  Since 1919, Balise has grown to more than 1,500 associates employed at over 50 locations in Massachusetts, Rhode Island, and Connecticut.

Our positive growth is a direct reflection of our valued associates who demonstrate dedication to their area of expertise as well as an attachment to our company’s identity and culture. Balise prides itself on our reputation for delivering quality cars and exceptional service at great prices. In our opinion, it is our committed, motivated associates who allow us to do just that.

Customer Service Representative

We are seeking a dedicated Customer Service Rep to join our team.

As a customer service representative, you will use your computer skills, product knowledge, and outgoing personality to generate business through our online channels and book appointments.

Job Responsibilities:

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate information about vehicles and services to our customers.
• Conduct outbound calls to follow up with customers or sales leads.
• Managing internet inquiries through dealership website and other online channels.
• Setting up customer appointments for the sales department.
• Follow through on customer leads and build relationships with clients to close sales
• Grow internet sales business and expand current customer base; measured through monthly online percentage.
• Maintain a positive, and professional attitude toward customers, vendors and employees.

Environmental & Physical Requirements:

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds

Benefits Include:

• Competitive Benefits package, including health, dental, and disability insurances.
• 401(k) with company match
• Flexible spending accounts
• Paid Time-Off
• Weekly Pay
• Employee discounts on service, parts and vehicles

Pay Range: $17.00-$25.00 per hour

• Computer & Internet skills required
• Proficiency in Microsoft office applications
• Ability to follow through on leads and close sales
• Proven experience in a customer service or call center environment a plus
• Excellent communications skills, both verbal and written
• Ability to multitask and prioritize in a fast-paced work environment