CLIENT ADVISOR - Roma Fiumicino (Mandarin Speaker)

<p>A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. </p> <p> </p> <p>Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.</p> <p> </p> <p>Position: CLIENT ADVISOR - Roma Fiumicino</p> <p> </p> <p>For our boutique in Fiumicino - Roma, we are currently looking for a highly motivated Client Advisor with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our brand and our product.</p> <p> </p> <p>Responsibilities will include:</p> <p> </p> <p>Client</p> <p> </p> <ul> <li>Master the client journey;</li> <li>Create customer emotion and desire;</li> <li>Engage existing and prospect clients as per weekly plan defined by store management;</li> <li>Deliver the Valentino Couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);</li> <li>Focus on development and retention of existing clients, recruitment of new and potential ones;</li> <li>Engage the client through every selling opportunity - walk in, private appointment, phone consignments;</li> <li>Actively participates to the sales in partnership and oto appointment routine.</li> </ul> <p> </p> <p>Operations and visual</p> <p> </p> <ul> <li>Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints;</li> <li>Ensure product good maintenance, replenishment on the floor;</li> <li>Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;</li> <li>Respect administration and operations procedures;</li> <li>Liaise with the in-store visual to follow display guidelines; verifies and reports all relevant information to store management.</li> </ul> <p> </p> <p>Qualifications:</p> <p> </p> <ul> <li>Must have strong retail experience in a luxury brand (minimum 5 years exp.);</li> <li>Excellent interpersonal and effective communication skills;</li> <li>Fluency in English is essential, second language is preferred</li> <li>Be a team player with a pro-active attitude</li> <li>High fashion knowledge</li> <li>Ability to adapt to changing needs of the company as necessary</li> <li>Must have client network in luxury environment</li> </ul> <p> </p> <p>The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.</p> <p> </p>