Salesforce Admin

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role:

We are looking to hire a Salesforce Admin to join the team. As Elastic has grown, our Salesforce environment continues to scale with it. We'd like to hire an awesome admin to help meet the needs of our customers (internal & external) and think of ways to tackle problems using Salesforce and other platforms that have never been done before. You will be working collaboratively with our business partners and the rest of our Business Systems team to build solutions that 1. Make an impact 2. Allow us to scale our operations to match our explosive growth 3. Reflect a fundamental understanding of business problems + the ideal technical solution.

What You Will Be Doing:

• Manage the configuration, maintenance, and optimization of the Salesforce platform within a Government Cloud environment.
• Ensure compliance with Department of Defense Impact Level 4+ security and regulatory requirements.
• Address Level 1 and Level 2 user support requests for Salesforce and integrated third-party applications.
• Manage user permissions, resolve issues, and maintain a secure platform environment.
• Onboard and offboard users, maintain user roles and profiles, and conduct periodic reviews of permissions and access.
• Deliver training to end-users to improve adoption and efficient use of Salesforce features.
• Work closely with multi-functional teams (IT, Sales, Marketing, Finance) to gather requirements, identify challenges, and implement solutions to improve workflows.
• Collaborate with developers and architects to design and deploy scalable solutions.
• Build and maintain fields, process flows, validation rules, and record pages to support evolving business needs.
• Analyze and streamline data management practices to ensure data integrity and optimal system performance.
• Conduct regular audits of system security settings to ensure compliance with Department of Defense Impact Level 4/5 standards.
• A deep understanding and working knowledge of version control systems (Copado & Git preferred)
• Handle vendor relationships for integrated tools such as DocuSign and FinancialForce to ensure secure operations.
• Assist with testing and deployment of new Salesforce features and enhancements.
• Support agile development cycles, providing feedback on user requirements and testing solutions before implementation.

What You Bring Along:

• Hold an active Salesforce Administrator certification or have achieved at least Trailhead Ranger status.
• Think in terms of simplicity and scalability in Salesforce. Have a knack for listening and interpreting user requirements and then turning them into action
• Prior experience building and operating Department of Defense (DoD) Impact Level 4 or above cloud service environments
• Eligibility to work in Department of Defense (DoD) Impact Level 4 or above cloud service environments

Bonus Points:

• Other Salesforce certifications such as Advanced Administrator, Platform App Builder, Sales Cloud Consultant and Service Cloud Consultant.
• Knowledge of Agile development practices and a sprint delivery model
• Experience with SOQL/SQL - demonstrating familiarity with querying data
• Any developer experience on the Salesforce platform or other web application platforms

#LI-JM5

Compensation for this role is in the form of base salary.  This role does not have a variable compensation component.  

The typical starting salary range for new hires in this role is listed below.  In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below. 

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.  

An employee's position within the salary range will be based on several factor