Digital Technology (DT) - Customer Advocate Intern (MBA)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.  Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.  

The Office of the CDIO partners with our CDIO, Chief Transformation Officers, and Digital Technology SVPs on our 360-degree approach to customer, partner and internal employee engagements. The team collaborates with senior leadership across the company to create long term trusted relationships with key customers, accelerate our scale to $16B+ and help make ServiceNow the best place to work.

 

Role
This is an extraordinary opportunity to partner daily with our Customer Advocates to elevate CxO engagements, increase wallet share, and help drive thought leadership. We are looking for a brilliant storyteller, who can communicate the ServiceNow mission from a variety of perspectives. As ServiceNow grows and we engage with executives across all industries, our narrative is more important than ever.

 

What you get to do in this role:  

• Optimize the process for the Customer Advocates and C Suite in preparing for customer engagements: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, research (industry, accounts, events) etc.

• Deepen strategic customer/partner relationships: work with the Sales and marketing organizations to proactively engage top customers and partners, coordinate events, develop nurturing campaigns, follow up on key customer activity etc
• Help define how slides and visuals will enhance a narrative or customer story
• Develop key metrics and capture and analyze data to continuously improve impact of the C Suite customer engagements
• Contribute to codification and sharing of best practices
• Support thought leadership activities (drafting Social media posts, monitoring engagement with content from our community etc)
• Opportunity to citizen develop on the ServiceNow platform to drive further process automation in digitally managing our book of business

***The work location of this role can be in Atlanta, Boston, or Santa Clara, CA or San Diego, CA. More details will be shared during the interview process.

Qualifications

• Currently enrolled as a MBA degree student majoring in Business, Marketing or a related field, returning for a final term or year following the summer internship.

• 3+ years of work experience across consulting, executive engagements, or sales, preferably in the cloud / enterprise SaaS / software industry
• Must be available to work full time hours during a 12 week summer internship (May - September timeframe)
• This position is not eli