Training Manager

We are looking for a Training Manager to join the Solution Services team in Pittsburgh. In this role, you will be deployed throughout implementation and BAU to provide both end-user and train-the-trainer training across all of Opus 2’s LegalTech solutions. We require a smart, hardworking and driven individual who thrives in a fast-paced environment, and can confidently deliver technical training clearly and precisely.

Duties and Responsibilities

• Communicate the Opus 2 product and solution vision with clients in order to reinforce our leadership position in the market.
• Become a domain expert in solution areas, understand the competitive landscape and be able to articulate the benefits of the Opus 2 platform.
• Lead training sessions on the Opus 2 software ensuring participants can make full use of the solution.
• Support, and eventually lead, training workshops to include custom / adhoc training to end-clients.
• Create and adapt training content / materials required to deliver and support all educational activities.
• Organise and plan training sessions with clients to ensure their core needs are covered.
• Maintain a record of all client training including who has attended and how long the session lasted.
• Ensure client success and offer support after initial training has been conducted to build long lasting relationships with clients.
• Record and review customer feedback captured during training, to pass feedback to necessary internal stakeholders, and close the loop by reverting to the original client with comments / resolutions.
• Deliver training to internal teams to include new solution areas and product enhancements and new features.
• Become a trusted advisor to our clients.

Requirements

Person Specification

• 2+ years’ experience in a software training role.
• Previous work experience within LegalTech is advantageous.
• Bright, engaging and thinks on their feet.
• Professional, courteous and confident communicator.
• Proactive and flexible attitude to work in a fast-paced software company.
• Extremely well organised.
• Ability to work on their own initiative.
• A good understanding of computer hardware and software.

Benefits

Working at Opus 2

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with 49 out of 50 of the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• 401k contribution.
• 21 days annual holidays and flexible working.
• Length of service holiday entitlement.
• Healthcare, Dental plan and Vision insurance.
• Perkbox scheme.
• A day of leave to volunteer for charity work or dependent cover.
• Accessible and modern office space.