Call Center Associate Eligibility Specialist

Jefferson County invites you to apply for the Call Center Associate Eligibility Specialist position. This role offers the opportunity to serve the community while working in a collaborative, fast-paced, and mission-driven environment focused on supporting individuals and families across Jefferson County. 

Call Center Associate Eligibility Specialists are the first point of contact for customers calling Human Services regarding public assistance programs and their cases. In this role, you will provide clear, accurate, and timely information while delivering compassionate, high-quality customer service. Staff are responsible for helping customers navigate county systems, answering questions related to benefits and eligibility, and ensuring customers understand next steps and required documentation. 

Successful candidates are strong communicators who can balance empathy, professionalism, efficiency, and attention to detail in a high-volume call center environment. This role regularly involves supporting customers who may be experiencing stress, frustration, or heightened emotional situations. This position requires critical thinking, problem-solving, and the ability to navigate multiple systems while maintaining a customer-centered approach. 

The Associate Eligibility Specialist also provides administrative and customer support to Human Services staff and clients, documents interactions thoroughly, and helps connect customers to additional county or community resources when appropriate. 

Schedule:  

This position will work remotely, four days a week from 7:00am – 5:30pm (Monday-Thursday). You will be asked to come on-site for required in-person meetings, training and occasional technical support. 

Compensation:  

Hiring Range: $22.00-$23.00 USD Hourly 

Compensation will be determined based on education, experience, and skills. 

*Please note that you must be a Colorado resident at the time of hire to be considered for this position* 

Benefits: Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance; paid time off and holidays, including a starting bank of 40 hours of PTO for new hires; retirement matching; wellness programs; tuition reimbursement; flexible schedules; and more. For more information, click here for our Total Rewards summary.  

As an employer of choice, we hope you will feel welcome here. The inclusive environment and culture of dignity and respect are what makes this organization so unique. We appreciate that staff uphold our mission and help provide oppor