Email Deliverability Lead (Driving Inbox Placement, Sender Reputation, and Compliance Excellence)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

About the Team
Join our rapidly expanding Marketing Technology Product team as we advance how millions of customer communications reach inboxes securely and reliably. We power residential customer engagement across email, SMS, and web, and integrate AI-driven optimization into our messaging stack.

As we scale our in-house Adobe platform, we are investing deeply in deliverability excellence—ensuring strong sender reputation, optimized inbox placement, and best-in-class compliance practices.

We’re a collaborative, cross-functional group that values innovation, transparency, and continuous improvement.

Team Culture
We thrive in a fun, collaborative, and cross-functional environment that breaks down silos and fosters teamwork. You’ll work alongside passionate professionals who support each other and share a commitment to excellence and innovation.

Job Description

What You’ll Do

As an Email Deliverability Lead, you will:

• Optimize Campaign Success: Monitor inbox placement, bounce rates, and engagement metrics. Identify patterns and recommend improvements to maximize deliverability.
• Manage Sender Reputation: Oversee IP/domain health and ensure alignment with authentication protocols (SPF, DKIM, DMARC).
• Drive Strategic Partnerships: Collaborate cross-functionally with Engineering, Marketing, MarTech, and EBI teams to shape segmentation, targeting, and frequency strategies.
• Ensure Compliance: Partner with legal and privacy teams to uphold standards including CAN-SPAM, TCPA, and GDPR.
• Consult & Advise: Act as a subject matter expert, offering consultative guidance and training to internal stakeholders.
• Support Platform Enhancements: Translate business needs into technical requirements and recommend improvements to messaging platforms.

What You’ll Bring | Required Skills & Experience:

• 5+ years in email/SMS deliverability or related MarTech roles
• Proven experience in advisory and consulting capacities
• Strong analytical skills and experience with campaign performance analysis
• Familiarity with email placement strategies and deliverability monitoring tools (e.g., Validity, 250ok, Everest)
• Proficiency in Message Center
• Deep understanding of email infrastructure and authentication standards
• Excellent communication and stakeholder management skills
• Knowledge of compliance frameworks (CAN-SPAM, TCPA, GDPR)
• Experience with Adobe Campaign, Adobe Journey Optimizer, or similar platforms
• Familiarity with AI-driven optimization and predictive analytics
• Bachelor’s Degree or equivalent

Success Metrics

• Deliverability KPIs including inbox placement, bounce rates, and engagement
• 30/60/90 day audit to assess current capabilities and identify improvement opportunities
• Ability to articulate and execute a long-term vision for deliverability excellence

Career Growth

This role offers a path toward facilitative leadership, with opportunities to lead cross-functional initiatives, influence platform strategy, and grow within a rapidly evolving MarTech organization.

#EBICareers

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active