Senior / Vice President, Technical Operations

Requisition ID  

20868

Country   United States of America Location type   Remote About us  

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. Korn Ferry works with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people. Our 10,000 colleagues serve clients in more than 50 countries.

Korn Ferry Digital is a scaled product business unit within Korn Ferry that develops and sells our suite of talent products and HR technology, supporting clients across six solution areas:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership and Professional Development
• Sales and Service
• Total Rewards

Our comprehensive talent suite leverages a combination of proprietary talent IP, talent data, analytics and insights to help customers understand their workforce and existing talent gaps, and deliver targeted talent interventions at scale using HR technology.

Job description  

OPPORTUNITY TO ENHANCE YOUR CAREER - It’s about exceeding your potential.

The SVP / VP of Technical Operations will play a crucial role in leading and managing the operations of DevOps, Production Operations, Release Management, and Quality Assurance. This role is responsible for ensuring the seamless operation of digital products and services, ensuring high availability, scalability, and quality in a fully remote environment.

Reporting into the Chief Technology Officer (CTO), the SVP / VP of Technical Operations will work closely with cross-functional teams across the US and India, driving operational excellence and ensuring the successful delivery of digital products and services.

KEY RESPONSIBILITIES

Leadership & Strategy:

• Develop and execute the strategy for DevOps, Production Operations, Release Management, and Quality Assurance in line with the company’s digital goals. 
• Lead, mentor, and manage a geographically distributed team across the US and India, fostering a culture of continuous improvement and innovation. 
• Collaborate with senior leadership, engineering, and product teams to align operational initiatives with business objectives. 
• Ensure operational readiness for product launches and service releases, maintaining high availability and reliability of platforms. 

DevOps & Production Operations:

• Drive automation and efficiency in the deployment pipeline, ensuring rapid and reliable delivery of code into production. 
• Oversee the production environment, ensuring uptime, performance, and rapid incident response. 
• Lead the implementation of infrastructure-as-code and cloud-native technologies to optimize resource utilization. 
• Ensure that monitoring, alerting, and logging are in place to provide visibility into system health. 

Release Management:

• Establish and enforce a robust release management process, ensuring all releases are thoroughly tested, well-documented, and executed with minimal impact on production. 
• Manage version control, deployment schedules, and post-release verification processes. 
• Collaborate with engineering, QA, and product teams to ensure smooth product releases and continuous delivery. 

Quality Assurance:

• Oversee the QA strategy, ensuring rigorous testing processes are followed to maintain high product quality. 
• Implement automated testing frameworks to increase efficiency in the QA process. 
• Foster a culture of accountability and ownership for quality, driving improvements in test coverage, defect resolution, and overall product reliability. 

Remote Team Management:

• Build and manage a high-performing, fully remote team that spans across the US and India, ensuring effective communication and collaboration. 
• Utilize tools and processes that facilitate remote work, including task management, code reviews, and synchronous/asynchronous communication. 
• Ensure team members have clear objectives, are motivated, and are supported in their professional growth. 

Operational Excellence:

• Ensure key operational metrics are tracked, analyzed, and improved over time