Remote Program Analyst Lead (VA-ESOM)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts, Inc. (ITC) is seeking an experienced Remote Program Analyst Lead to support our VA-ESOM—End Point Support and Operations Monitoring contract across the United States. he VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations including difficult-to-accommodate locales, such as high cost of living or under supported economic areas, where VA offices or facilities may be located and require onsite services.

Location: This position can be performed in a remote working environment and will be supporting Eastern Time working hours.

Responsibilities:

• Lead a team that will apply advanced consulting and planning or extensive technical expertise in resolving high-visibility client initiatives. 

• Gather, compile, and analyst source data to provide information for data driven decisions by utilizing ServiceNow and SharePoint.

• Work with program leadership to develop metrics, analysis and have daily interactions with multiple client stakeholders.

• Guide junior team members and ensure projects stay on task and schedule. 

• Create the tools necessary to inform the client and make recommendations for improvement to program leadership. 

• Impact the client organization by contributing to program strategy and helping to improve delivery and measure program impact. Join us and help improve the Enterprise Monitoring and Event Management of the VA.   

Requirements

• Bachelor’s degree in CS, IT, math or engineering and 10+ years of relevant experience.
• 5+ years of experience with project coordination, business process mapping, organizational design, and strategy.
•  Experience leading small teams delivering data analysis and technical recommendations to client leadership.
• Experience creating reports/dashboards in SharePoint.
• Data SME with experience collecting and deriving meaningful conclusions/insights from large existing information data sets, implementing business processes, ability to parse large sets of data into executive reports. 
• Experienced Data SME with ability to translate requirements into useful data insights from an existing large pool of data.  
• Experience in the management consulting field, including strategy and change management, providing support to organizational leaders and stakeholders. 
• Represent/assist the team with flowcharting group sessions and work with leadership with short deadlines. 
• Experience with Microsoft Office, including Word, PowerPoint, Visio and Excel with knowledge of pivot Charts and Excel Reporting capabilities. 
• Excellent oral/written communication and the ability to multitask, adapt in a rapidly changing environment and work independently and in a team environment. 

Preferred Experience:

• Experience creating reports/dashboards in ServiceNow.
• Experience working with the VA or Federal clients.  
• Experience with large scale IT environments. 
• Experience with Enterprise Monitoring. 

Clearance Requirements:

• US Citizen or Green card holder 
• Willing to obtain and maintain Public Trust Suitability clearance 

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined b