Director, Global People Services Operations

Learn what makes QTS a unique place to grow your career!

Who We Are: 

It's pretty exciting, to find yourself standing in a pivotal moment in time. It’s even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers’ most strategic growth initiatives, positioning us at the forefront of today’s dynamic digital transformation.  

As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world’s most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone. 

QTS is Powered by People. People who play a vital role in our company’s culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things. 

Who You Are:

You are a strategic leader who enjoys building and expanding high-performing HR global teams, programs and services. You are passionate about employee experience and are able to bring people together towards common mission and purpose. You are thoughtful in leveraging KPI's and operational metrics to inform workload management and drive optimal performance across the department.

A successful candidate will have a proven track record and direct experience in each of the following:

• Optimizing people processes to improve efficiency and scalability through manual and automated solutions (i.e. employee onboarding & offboarding etc.)
• Achieving global compliance and policy adherence through partnerships and internal monitoring
• Managing a multi-region, global shared service team
• Delivering scaled HR programs and projects to the global workforce

The Impact You Will Have:

As QTS Director, Global People Services Operations, you are a visionary leader who is responsible for building the people/human resource functions that align closely with and foster the company’s vision and long-term goals.

You are instrumental in ensuring the company's people strategies and operational processes directly contribute to creating a thriving workplace culture and driving business success. You will enhance employee experience and engagement, streamline processes, and foster an environment that reflects our company’s values and mission to build and maintain our positive, thriving culture.

You will work closely with People Business Partners, HR COEs, HRIT, Corporate HR, Finance, and other functional colleagues across the organization, to support the execution of HR strategies across these critical functions and to ensure full compliance with process/policy adherence.

What You Will Do:

Strategic Alignment:

• Develop and execute people operations strategies that support and drive the company’s overall vision and business objectives.
• Work with leadership to ensure HR/people policies reflect our core values and long-term goals.
• Utilize data-driven insights to inform people strategies and measure the effectiveness of HR initiatives. Provide regular reports to leadership on how HR metrics align with the company’s mission and impact business growth.

Operational Excellence:

• Oversee and improve HR/people processes such as onboarding, offboarding, employee changes, and payroll management to ensure operational efficiency and compliance.
• Ensure that the company continues to comply with all people-related regulatory requirements and guidelines.
• Continuously optimize processes to ensure they support the company’s evolving goals.
• Provide expert guidance on people-related issues and policies across all functional areas, ensuring alignment with the company’s goals and compliance with legal standards
• Ensure all HR operations comply with global, local, state, and federal regulations, while aligning policies with the company’s mission. Maintain up-to-date knowledge of labor laws and proactively address complianc