Telecom Systems Engineer

Job Description:

Position Summary:  The Telecom System Engineer is providing technical support to the Secure Land Communication products and Services to include the installation, maintenance and troubleshooting of telecommunication systems. Position requires availability to work nights and weekends.

Primary Responsibilities: 90%

• Work irregular schedule, Holiday, night and week-end based on the system performance and operations requirements, including last minute requirement.
• Maintain, troubleshoot, align, repairs and program hand held subscriber or vehicular mobile radio units, Key Loading programmers, battery chargers, RF and IP infrastructure not limited to Airbus equipment.
• System administration devices (Windows and Linux based).
• Install, update and troubleshoot software on devices, control nodes, infrastructures and dependents.
• Open, follow up and close trouble tickets/service tickets utilizing the Airbus ticketing system

• Document/validate incoming and outgoing assets, track repairs/RMA , Prepare shipment, follow up status of repairs with factory in Europe or with domestic partners.
• Assist in inventory control and warranty or PM programs
• Document exceptions or emergencies.
• Developed and update all technical documentations related to the SLC infrastructure supported by the team.
• Proposed design or organization improvement to Airbus US SLC Director
• Assist in set up and configuration of demos when necessary
• Develop or adjust appropriate maintenance procedures based on information received from management, R&D team and Operation team.
• First and second level of maintenance and troubleshooting of Tetrapol Network including IP network system, RF infrastructure and Airbus equipment.
• Fulfill Support requests for technical data, user information, and operation standards
• Generate report and statistics based on the information collected
• Copying, filing, and other routine administrative duties as assigned
• Support quality/ISO, security, safety and training programs applicable

Additional Responsibilities:  

Other duties as assigned:  10%

Qualified Experience / Skills / Training:  

Education:

• Bachelor’s degree in IT, Electronics, Electrical Engineering or equivalent discipline required.

Certification:

• CCNA, MCSE, VCP-DCV, CompTIA Linux+, CompTIA A+, CompTIA Network+, LPIC-2 or LPIC-3 certification, or formal telecom training desired.
• RF certification is a plus

Experience:

• A minimum of 6 years of hands-on experience in IT, Telecom related system and / or RF infrastructure (LMR or LTE).

Knowledge, Skills, Demonstrated Capabilities:

• Under supervision of the Director of Secure Land Communications Programs, follow existing procedures and recommendations,
• Possess knowledge of the techniques and theories characteristic of electronics, such as a knowledge of basic electricity and electronic theory, algebra, and elementary physics
• Must be able to interact cordially and productively with co-workers, supervisors and customers.
• Must possess knowledge of IT network environment
• Must be able to work flexible hours including nights and weekends
• Valid state issued driver’s license required.
• Must be able to operate a 4X4 vehicle.  Be able to drive under limited visibility environments utilizing Night Vision Devices.
• Ability to read, write and comprehend Military and Commercial Technical and Field Manuals.
• Work shift work, Holiday and overtime as scheduled or on demand based on the system performance

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

• Must be able to speak and write English fluently. Must communicate effectively and clearly verbally and in writing.
• Speak and write French is a significant plus

Technical Systems Proficiency:

• Current knowledge and experience in Microsoft Office Suite to include Visio.
• Knowledge and experience Windows, Linux
• Be able to adjust quickly in digitalized technology
• Microwave or/and fiber experience is a plus
• LTE or LMR network experience is a plus

Travel Required:

• Up to 30% North America / Europe

Eligibility:

• US citizenship is required

Clearance:

• Must be able to obtain and maintain a security clearance at the Secret level
• Active Secret clearance desired.

Decision Making, Complexity:

• Analyze if a defective product needs to