Business Services Coordinator

Who We AreWe started our company to help others launch and run their own businesses, at any stage. The way we help is by keeping it simple and supporting entrepreneurs one step at a time. Put simply: our mission is to enable anyone to start, run, and grow their business while avoiding the common pitfalls that derail hopeful entrepreneurs. No more having to wade through forms, taxes, or ongoing state compliance. 
We are a hybrid company based in Austin, Texas. We have team members from Florida to Oregon and all points in-between. Take pride in your work knowing that it shapes how people all across the country reach their goal of starting, running, and growing their businesses.  
If the idea of helping people and working with a genuinely caring, supportive team excites you, then you’ve come to the right place.
Our Business Services roles are in office positions with a Monday through Friday schedule, during the hours of 8 am-5 pm (local time).
The Role ZenBusiness is seeking an enthusiastic and detail-oriented Business Services Coordinator to support a rapidly-growing team of filing and compliance agents.  The ideal candidate prides themselves on being organized, collaborative, and reliable to a fault.  You look at a pile of papers, and can’t wait to organize and file them all.  Nothing is as satisfying as a beautifully executed to-do list.  And teamwork makes the dream work is one of your core values. The position requires exceptional attention to detail, good communication skills, precise response times, and high-volume data and task organization.
We are looking for someone with full-time availability Monday through Friday during office hours. This is an hourly, onsite role and reports to our Customer Success team.

Responsibilities

• Administrative support, including customer and government agency correspondence, document management, and other department support functions, as needed.
• Maintain and file all department records according to records management protocols and naming conventions. 
• Assist customers with phone, chat, and email inquiries regarding product questions, service questions, billing problems, and general client concerns.
• Maintain a high level of professionalism with customers and work to establish a “WOW Experience” with each interaction.
• Ensure Salesforce data integrity by updating Cases, Accounts, and other objects as instructed during and after each customer contact.
• Maintain up-to-date product requirements and pricing documentation for our products and services based on government agency information.
• Stay updated on product knowledge and take initiative to expand industry knowledge.
• Prepare and send mail via USPS and/or FedEx, drop off directly at the Secretary of State office as needed. 
• Receive and process incoming mail and Federal Express and distribute them to the appropriate recipient(s).
• Act as the main point of contact for Service of Process (SOP) documents. Duties include but are not limited to, accepting service, preparing documents to be forwarded to the clients, preparing rejection letters, emailing copies of documents to clients as needed.
• Scan documents and upload them to the company database.

Qualifications

• Minimum High School Diploma/GED required.
• Excellent written and verbal communication skills.
• History and proven experience effectively prioritizing workload to meet objectives.
• Experience with Salesforce or other CRM applications.
• Exceptional interpersonal communication skills.
• Demonstrated ability to work independently.
• Ability to adapt to ever-changing priorities with a positive and constructive attitude.
• Comfortable with the pace, dynamic environment, and ambiguity of a rapidly growing tech startup, including cross-functional problem-solving and collaboration, process and system optimization, and new products and services launches.

Bonus Qualifications

• Data Entry.
• macOS and G-Workspace knowledge is a plus! 
• Experience with Google File Stream,  Docs, Sheets, and Adobe DC.

Culture. A great company culture leads to happy employees, and happy employees lead to happy customers. That’s why we invest in our employees by providing them with competitive salaries and benefits, equity, and the opportunity to tackle interesting challenges that have a positive impact. 
Let’s stay connected! We believe in staying connected, and we have a weekly “All Hands” meeting every week. We also have a social committee that hosts frequent events. We’ve held a virtual talent show, costume competitions, monthly lunch and learn series, Hackathons, and more! 
Benefits. Accrued PTO, Company Paid Medical and Vision Coverage for Employees and Dependents, Dental, Disability and Life Benefits, 10 Paid Holidays, Parental Leave, Military Leave, E