Aftermarket Estimating Superviosr

Mission-Driven. Honor-Bound. Fairbanks Morse Defense. What’s your calling? For the men and women of Fairbanks Morse Defense it’s the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet. We’re one of the nation’s leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard. When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world-class teams are dedicated to helping every individual achieve their full potential. Discover what it’s like to be a part of the Fairbanks Morse Defense team here: https://www.fairbanksmorsedefense.com/careers


About Fairbanks Morse Engine

Located in Beloit, Wisconsin, Fairbanks Morse Engine (FME) manufactures, assembles, tests, and distributes heavy-duty, medium-speed reciprocating engines under the Fairbanks Morse® and ALCO® brand names. Fairbanks Morse manufacturing is conducted in its U.S.-based facility. FME sells its high-performance engines directly to naval marine customers and shipyards. As a principal supplier of reliable diesel engines to the U.S. Navy, Military Sealift Command, U.S. Coast Guard, and the Canadian Coast Guard, FME enables the defense industry to complete worldwide mission-critical operations. FME is a division of Fairbanks Morse Defense, a portfolio company of Arcline Investment and a leading provider of reliable marine power solutions.

Learn more about FME by visiting www.fairbanksmorse.com.

Fairbanks Morse is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law.


Job Description


Summary

The Aftermarket Estimating Supervisor is responsible for managing (coaching, training, developing, task prioritization) the Aftermarket service estimator team and has accountability for the team’s overall performance and results. Executes and is accountable for departmental goals, strategies, metrics, continuous improvement opportunities and efforts, as well as our customer relationships and experiences. Proactively manages the customer experience to drive growth, achieve sales and margin targets while supporting organizational sales objectives.


Principle Duties and Responsibilities

• Promote the Fairbanks Morse Defense culture by exemplifying and coaching our core values: Integrity, Teamwork, and Velocity
• Provide coaching, development, and supervision of direct reports including overseeing daily activities and managing / driving performance to ensure performance is maximized.
• Interface with cross-functional team to address customer requests while creating and maintaining positive working relationships with internal & external customers
• Ensure accuracy of system data (Oracle, Salesforce)
• Provide technical guidance to the Aftermarket Service Estimator team
• Optimize department metrics and standardization of reporting
• Monitor and report on team metrics i.e., quote accuracy, response times (internal and external), workload, subcontractors, quality and other metrics that drive greater efficiency and sales
• Manage daily customer requests for timely completion.
• Monitor minimum margin standards by project and take action on deviations
• Communicate and maintain team expectations for customer responsiveness
• Manage the Customer Relationship Management (CRM) process and tools used by Aftermarket Sales team to document activities in CRM
• Support continuous improvement; implement initiatives to improve process efficiencies

Qualifications and Educational Requirements

• Bachelor’s degree in business or technical field or equivalent experience preferred
• Minimum of five years of estimation / quoting, customer service or management experience
• Minimum of two years of leadership or direct supervisory experience, preferred
• Excellent communication (oral and written), interpersonal, and presentation skills.
• Excellent decision-making skills and ability to review, analyze, and interpret data / metrics to ensure team performance / metrics and organizational targets are being met
• Must have an entrep