Senior Business Associate, NYC Ferry

Our Vision: To make New York City the global model for inclusive innovation and economic growth, fueled by the City’s diverse people and businesses.   

Our Mission: Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers. 

Department Overview: The NYC Ferry system is a year-round passenger ferry system that launched in 2017 and now carries nearly 7 million riders annually while serving 25 landings on 6 routes. Reporting to the President’s Office, the Ferry Department oversees NYC Ferry on behalf of the City of New York. Our oversight is comprised of contract management and compliance, day-to-day operations, and planning and policy decisions for the system.  The Ferry Department is comprised of approximately 16 individuals who manage the fleet and facilities, operations, contracts and finance, and planning/policy/special projects. We also serve as the coordinator for many other NYCEDC departments to ensure the proper maintenance and operation of ferry infrastructure throughout the city. The Ferry Department contracts a private ferry operator who operates and maintains the ferries, and performs other day-to-day functions like marketing, customer service, and ticketing. 

Position Overview: You are someone who loves data and is eager to find the trends, nuances and signals that can have meaningful impact on how NYCEDC manages the NYC Ferry program. You can crisply communicate a full analysis in a few slides and propose recommendations based on your findings. Your role will be to leverage data analytics, financial reviews, and a full suite of compliance processes to help ensure that the operator delivers both a great ridership experience to NYC Ferry customers and outstanding value to the New Yorkers who help fund the NYC Ferry system. 
 
As a member of the NYC Ferry Department, you will report to the Senior Vice President, Finance and Contracts. NYCEDC oversees the private operator of NYC Ferry, owns the fleet of 38 NYC Ferry vessels, and manages the landings in use for passenger service. NYCEDC has a flexible work policy and you will be required to be in-office or on-site at least three days per week. The Ferry Department is located at an office in the South Street Seaport and spends one day per week at NYCEDC’s main office at One Liberty Plaza in the Financial District.  

Essential Duties & Responsibilities:

• Establish or confirm that processes and analytical approaches are in place to ensure NYC Ferry’s contracting partners are in full compliance with operating and contract requirements. 
• Pursuant to an annual review plan, obtain and analyze data and other reporting documents to assess the performance of our contracting partners, including but not limited to achievement of KPIs, ticketing and revenue collection, vessel maintenance, milestone completion, and compliance with all policies and procedures, reporting requirements, and insurance requirements. 
• Regularly develop, execute, and document analyses of operational and financial data, including by using datasets that contain up to millions of records of data. 
• Synthesize and communicate quantitative and qualitative findings to senior management, escalating issues as required. 
• Foster and maintain collaborative yet accountable relationships with contracting partners to ensure requirements are fulfilled and any issues are proactively addressed. 

Requirements:

• Bachelor's degree in business administration, data science, finance, public administration, or another related field. 
• 2+ years of relevant professional experience or internship.   
• Ability to maintain professional relationships in both maritime and office settings.  
• Demonstrated written and oral communications and presentation skills.  
• Demonstrated analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.   
• Ability to brief/explain technical issues to non-technical audience.  
• Demonstrated sense of prioritization and time management.  
• Build and maintain partnerships; demonstrated ability to manage professional relationships with stakeholders in a results-oriented environment. 
• Proactive “self-starter” and “team player”; able to work in collaborative, cross-functional teams. 
• Exposure and/or comfort interfacing with senior officials and business leaders. 
• Proficiency in Microsoft Office (Outlook, Word, Excel, Power Point).  
• Have, or can obtain, a TWIC card (Transportation Worker Identification Credential, reimbursable by NYCEDC). 
• New York City residence is required within 180 days of hire. 

Salary Range$83,000—$85,000 USD

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