Factory Town - General Manager

Job Summary:

WHO ARE YOU?

Do you enjoy dance music and venue development? Do you excel at creating unforgettable guest experiences, streamlining operations, and driving cross-departmental success? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love of the Experience. Is this you? Read on…

WHO ARE WE?

Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction.  The quality of the Headliner experience is our top priority.

Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac's events have taken place in 13 countries across five continents. The company's premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993.

Factory Town, located in Hialeah, Miami, is more than an event venue; it transcends boundaries with its industrial-meets-organic charm, hosting five unique stand-alone spaces. Uniting cultures through music and the arts, it currently stands as Florida’s unparalleled and most desirable venue experience.

THE ROLE

The General Manager is responsible for all aspects of the entertainment venue and business operations. This is not a remote position.

RESPONSIBILITIES

• Venue Development & Management

  • Clearly communicate performance expectations to direct and in direct reports while providing constructive, developmental and consistent feedback

  • Oversee and manage performance conversations with direct reports and other members of management timely and effectively

  • Create incentives for improvement and development

  • Set realistic and attainable goals for department heads and provides encouragement and direction

  • Prepare timely and productive performance reviews/feedback

  • Oversee all management compensation decisions and ensure decisions are made with parameters of company compensations program

  • Ensure that department heads are consistently providing feedback and development to team members

• People Management & Development

  • Oversee all management discipline and terminations with HR/Senior Management

  • Respond to misconduct/policy violations immediately, consistently and in accordance with company procedures and through investigations and gathering of information

  • Follow all company procedures on terminations, including consulting with HR/Senior Management in advance of all terminations, in a professional, unemotional, and respectful manner and ensure all management act the same

  • Recruit, hire, train and provide support in onboarding team members, clients, vendors and partners when needed

  • All other projects and initiatives as identified

• Compliance & Workplace Standards

  • Facilitate productive and concise meetings while ensuring positive interaction among all participants, providing the opportunity for voices to be heard

  • Encourage open and candid discussions among teams while encouraging debate and positive confrontation among teams

  • Shares useful information with other venues and with home office

  • Responds promptly to all emails, voicemails or calls from staff, other members of management or home office

• Overall Venue Leadership

  • Creates culture and character for venue and work environment through their own conduct as well as by consistent awareness of actions of all managers

  • Act as resource for entire venue while ensuring all team members have compassion and empathy forum to raise concerns

  • Communicate in a compassionate, yet fair and consistent, manner to all individuals

  • Create, inspire and encourage synergy between all venue departments, mediates and resolves disputes and takes an active leadership role in all venue emergencies

  • Create, encourage and enforce of and ensure compliance with all company-wide policies and standards

  • Partner with Counsel on all venue litigation matters, ensure that all venue permits, certificates and licenses are maintained, up to date and posted as required by law