Quality Control Associate, Outbound

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

 

Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. The Quality Control Associate, Outbound is responsible for inspecting/auditing, recording and updating quality attributes of specific functions in fulfillment.  If you are a self-motivated individual who thrives in a fast-paced, production-driven, team environment, this could be the perfect match!

What You Get To Do Everyday 

• Conduct inspections in accordance with audit guidelines and UPH (units per hour) or PPH (parcels per hour) expectations
• Collaborate with training and development to identify and execute training and communication
• Share knowledge, process and/or skill gaps in accordance with inspections/audits
• Uphold and maintain company brand standards
• Collaborate with QC and Training Lead and Outbound team
• Validate SOPs (Standard Operating Procedures)
• Develop a positive culture of learning, improvement and total quality management

What You Bring To The Role 

Minimum Requirements

• 6+ months of experience working in a warehouse production environment
• Basic understanding of QC metrics (ie: pass vs fail, % of errors, Parcels vs Units per hour)
• Comprehensive understanding and knowledge of functional areas to be audited
• Proven track record of auditing people, processes and areas
• Proven ability to excel in a high-volume, repetitive, quota-driven environment
• Proven ability to work quickly and effectively with keen attention to detail
• Excellent verbal and written communication skills; strong interpersonal skills
• Excellent time management skills
• Ability to prioritize daily tasks and deadlines
• Self-motivation and a drive to achieve results
• Adaptability and openness to change
• Receptiveness to feedback to improve performance
• Ability to regularly lift and move up to 25 pounds 
• Ability to stand for up to 10 hours at a time

Preferred Requirements

• Ability to read and write in English 
• Proficiency with Mac OS and Google Suite, and scanner technology

Compensation | Benefits | Perks

• Hourly base pay + incentive pay based on performance/ quota targets achieved
• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan (purchase stock at discounted rates)
• 401K (with company matching up to $1000)
• Medical, Dental & Vision Insurance
• Paid parental leave
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 9 Paid Holidays
• An hour of paid sick leave for every 30 hours worked
• Up to 40 hours of COVID-19 PTO is available to cover missed shifts following a positive COVID-19 diagnosis

 

The expected hourly rate for this role is $17.50 - $18.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHR8610 #LI-TJ10 #LI-Onsite

 

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, includi