Tax Operations Specialist

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

About the Role:

This is an amazing opportunity to use your payroll and tax expertise to reshape our customer experience. The Tax Operations team makes sure our payroll tax engine is running smoothly and firing on all cylinders. We’re looking for people who have a passion for operations, an eye for inefficiencies, and a desire to build processes at a fast-growing start-up. You’ll showcase your passion for customer service by processing and remitting tax payments and filings on our customers’ behalf while delivering a world-class customer experience. You will work closely with tax agencies as well as our cross-functional partner teams to reach the best outcomes for our customers and provide feedback on tools that streamline the filing process. 

This role is very hands-on, with an emphasis on research and analysis, excellent communication skills, and first-principles problem solving.  A strong work ethic and a strong desire to be part of the team is critical for success. You must also possess and take pride in a high attention to detail, organization and task management, and be comfortable working in a fast-paced, deadline-driven business environment.

About the Team:

The Tax Operations team is within the Payroll Operations org and is at the core of providing services that give our customers peace-of-mind. Tax Operations exists to ensure impeccable delivery of key customer needs. There are thousands of critical operational tasks that are completed for our customers accurately and on time, every time, in a proactive and scalable manner. We collaborate, help each other, and work cross-functional in a positive environment.

Here’s what you’ll do day-to-day:

• Be a process pro. Our customers depend on us to process their tax payments and filings accurately and on time. You’ll help process filings and remit payments to tax agencies on behalf of our customers.
• Be a detective. When we hit errors or roadblocks in the process, you’ll investigate and solve issues that arise. And you’ll help prevent it from happening again.
• Be an ambassador. You’ll work with tax agencies and our cross-functional teams to make sure we represent our customers the best we can, from setup through filing. Along the way, you’ll constantly keep our processes and documentation up to date.
• Be an influencer. Provide business insights and recommendations based on data that will drive our strategy.
• Be a builder. Build and implement scalable processes.
• Provide exceptional service to our customers daily.

Here’s what we're looking for:

• Experience in operations work, payroll tax, or tax operations in a startup / fast-moving tech environment preferred
• Customer-first mindset. We love our customers, and you’ll help us fulfill our mission of helping business owners focus on what they do best: growing their business. Prides themselves in providing an exceptional customer experience during pivotal moments in our Gustomers' journey
• Problem solving. You love understanding why something happened, fixing it, and then making sure it doesn’t happen again.
• Cross-functional experience. Flexibility to work collaboratively with cross-functional teams.
• Excellent team player. A consummate teammate who enjoys wearing multiple hats, inspiring everyone around you to do great work, and working collectively to hit our metrics and SLAs
• Excellent communication skills. Written and verbal with ability to communicate complex topics in a simple, digestible way.
• Improvement mentality. You’ll constantly challenge the status quo and have proven process improvement experience.
• Organization. You’re comfortable keeping projects on track, are extremely organized and able to improve processes.
• Software-savvy. You can pick up new systems and tools quickly.

Our cash compensation range for this role is $23.56/hour to $26.44/hour in Denver. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed ab