Senior Technical Architect, Strategic Advisor

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Strategic Advisor, Senior Technical Architect at MuleSoft Professional Services is a key leader for customer digital transformations across Data, Integration and AI technologies. Strategic Advisors are instrumental in guiding our customers towards successful digital transformation. Ultimately, Strategic Advisors are committed to driving IT delivery excellence and supporting high-performing digital transformation strategies. They partner with our customers to ensure that they achieve their business goals and realize the full potential of their technology investments. They offer a comprehensive suite of services, including expertise in:

• Architecture Design & Reuse:  Advisors assist customers in designing scalable, flexible, and maintainable architectures that align with their business needs. They promote the reuse of existing components and services, reducing development time and costs.

• API (Integration) Strategy: Advisors help customers develop API strategies that enable seamless integration between applications and systems. They provide guidance on API design, security, and management, ensuring that APIs are easy to use and meet the needs of both internal and external users.

• Development & Delivery:  Advisors provide insights into best practices for software development and delivery, ensuring that projects are executed efficiently and effectively. They help customers optimize their development processes, adopt agile methodologies, and implement continuous integration and delivery pipelines.

• Organization & Governance: Advisors help customers establish effective organizational structures and governance models for their IT teams. They provide guidance on roles and responsibilities, decision-making processes, and communication channels, ensuring that IT teams are aligned with business objectives.

• Operations: Advisors assist customers in optimizing their IT operations, ensuring that systems are reliable, available, and secure. They provide guidance on monitoring, performance tuning, and incident management, helping customers minimize downtime and maximize system availability.

• Evangelism: Advisors act as advocates for our products and services, helping customers understand the value they can deliver. They provide training, workshops, and other educational resources, ensuring that customers have the knowledge and skills they need to be successful. 

• KPIs and Value: Advisors help customers establish key performance indicators (KPIs) and measure the value delivered by our Anypoint Platform. This enables customers to track their progress and demonstrate the return on investment (ROI) of their digital transformation initiatives.

Required Qualifications for Strategic Advisor, Senior Technical Architect

• 10+ years of technology transformation consulting experience, including implementation experience with integration or middleware solutions and/or API Management Solutions

• 3+ years experience as an Enterprise Architect and/or digital architect

• MuleSoft Platform experience is a plus

• Self-starter with the ability to work independently and as part of a distributed team.

• Coaching, mentoring, and guidance skills for hiring and developing resources.

• Ability to build and maintain strong relationships with various stakeholders (Architects to engineering teams).

• Ability to develop appropriate materials and engage in Q&A with customers.

• Proven results in leading customer and/or partner success in:

  • Integration solution architecture

  • Enterprise architecture

  • Development

  • Test/release management strategies

  • Change management

  • Designing solutions that meet customer needs

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