Assistant Manager Entry Operations

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. 

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career! 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world. 

Job Description

The Assistant Manager, Main Entry Operations is responsible for managing and supervising the Main Entry Department. Executes and assists with oversight of operations and Team Members within the Main Entry department which includes, but not limited to Admissions, Rentals, Guest Services and Guest Ambassadors.  The Assistant Manager also partners with the revenue team to support revenue initiatives. 

Responsibilities Include:

• Uphold our Environmental Health and Safety standards
• Mentors and counsels Team Members and supervisory staff while enforcing policies and procedures ensuring compliance of departmental standards
• Responsible for managing a workforce of 100+ Team Members daily
• Build internal cross departmental relationships to maximize efficiency and effectiveness
• Assists with strategic planning of the area that focuses on providing a positive experience for Team Members, guests and ultimately provides positive financial returns
• Coordinates and executes the day-to-day operational needs including special events
• Work closely with Management to coordinate development planning and training for Leads and Team Members
• Assist Manager in the hiring, training and development of Supervisors and Team Members
• Conduct one-on-one performance reviews and annual evaluations for Supervisors and Team Members
• Work with Management to analyze training material to ensure updates occur
• Supports and implements Team Member and Guest Satisfaction programs (TSAT/GSAT)
• Enhance existing incentive programs to drive for a highly engaged team environment
• Builds a culture of Team Member rewards and recognition using company and department tools
• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships
• Investigates incidents including Team Member/Guest concerns and/or complaints
• Leads by example by modeling the Core Values
• Seek, implement and monitor best practices
• Participate as a Duty Manager when needed to support area coverage
• Maintain both labor and non-labor departmental budgets
• Oversees Supervisors and hourly Team Members, providing work direction, performance reviews and coaching

Qualifications

Basic Requirements:

• At least 2 years of leadership experience with a team of 20+ employees.
• Must be available to work on weekends, holidays and nights as required.
• Must have excellent written and verbal skills
• Must be profic