Case Manager II - Outreach and Engagement (Weekend and Weekdays Available)

Company Description

Background

Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice and throughout Los Angeles County.  The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through 20+ programs in four pillars of service: Outreach and Engagement, Housing Services, Mental Health, and Education and Vocational Training.  St. Joseph Center serves more than 10,000 people each year. 

Brief Description of Principal Activities

Multifaceted intervention, prevention, and education services are carried out at four sites on the Westside of Los Angeles.  St. Joseph Center’s integrated programs provide clients with concentrated and coordinated access to services according to the nature of their needs.

Job Description

The Case Manager II works as a team Lead member with several social service professional and paraprofessional staff ensuring the delivery of quality care in accordance to the rules and regulations established as well as adhering to the mission of St. Joseph Center. 

ESSENTIAL DUTIES & RESPONSIBILITIES

The Case Manager II key areas of responsibility include: 

Key Areas of Responsibility:

• Provide street based outreach, navigation, and supportive services to individuals experiencing homelessness.
• Develop and maintain strong ties to the community, law enforcement, the Coordinated Entry System (CES), and other homeless service providers.
• Link clients to appropriate bridge/interim housing programs and assist them in completing required paperwork in order to enroll them in permanent housing-related programs.
• Lead Quadrant team members in outreach service areas and special events.
• Coordinate daily quadrant outreach schedules.

Essential Duties:

• Provide case management to meet the needs of each individual.     
• Build trust and rapport with individuals experiencing homelessness.  Assess homeless individuals utilizing the Vulnerability Index (VI) SPDAT.
• Link clients to physical health, mental health, and other supportive services.  Assist clients to enroll in mainstream benefits and obtain identification (i.e. California Driver’s License, Social Security Card).
• Keep highly organized files for each client and enter appropriate data into the region’s Homeless Management Information System (HMIS).
• Provide bus tokens, bus passes, taxi vouchers, and/or direct transportation as needed. 
• Participate in SPA 5 case conferencing meetings and other community meetings.
• Coordinate with other outreach teams in joint outreach efforts.  May be dispatched via county-wide 211 referral system as needed.
• Participate in hiring process of candidates and assist with onboarding new hires.
• Lead Quadrant specific activities, community partnerships, and report on specific area outcomes.

Other duties/special projects and responsibilities may be assigned by program manager and/or Director. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

Qualifications

QUALIFICATIONS

Knowledge, Skills & Abilities:

• Must be highly motivated and a self-starter.  The ability to communicate with and relate to a diverse group of people including clients, community, and other staff.  Must have excellent organizational skills and the capability to work in a fast paced environment.   
• Strong knowledge of homeless services and resources.  Demonstrated knowledge and experience with Harm Reduction, Motivational Interviewing, Critical Time Intervention, and Housing First Model.
• Strong leadership and organizational skills and boundary setting
• A bilingual background is a plus.
• The position requires an ability to work flexible hours including some early mornings and evenings.

Experience:

• Two years’ experience providing street-based services to highly vulnerable populations.
• Two years’ experience providing supportive services and submitting program and community based referrals.  

Education:

• Bachelor’s degree from an accredited college or university in Psychology, Social Work, Human Services or a related field.

Direct Reports:

• This position has no direct supervisory responsibilities. 

Computer Skills:

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)