Solutions Architect, Operational Engineering

At Signature Aviation, we are modernizing aviation operations through technology.
We are seeking a visionary Architect – Ops Engineering to lead the transformation of operational technology at our FBO locations.
You will design next-generation systems to digitize and elevate the day-to-day experience for our team members and customers — across Operations Management Systems (OMS), messaging platforms, reservations, point-of-sale (POS), and payment solutions.

In this role, you will architect scalable, modern platforms and solutions that enhance operational efficiency, deliver real-time data insights, and integrate with AI-driven tools to power the FBO of the future.

• Define and lead the technical architecture strategy for FBO Operations platforms — including OMS, reservations, messaging, POS, and payment systems.
• Architect cloud-native, scalable, and resilient solutions that digitize FBO workflows and improve TM (Team Member) experiences on the ground.
• Collaborate closely with Product, Business Operations, AI, and Digital Engineering teams to co-create user-first, operationally sound technology solutions.
• Design integration patterns across operational platforms, CRM systems, third-party payment providers, and AI/ML services.
• Enable real-time messaging and task management platforms for efficient ramp operations, fueling, concierge services, and customer interactions.
• Drive modernization of legacy systems toward microservices, event-driven architectures, and API-first models.
• Support selection, customization, and integration of enterprise OMS and POS platforms aligned to operational needs.
• Establish standards for system reliability, availability, scalability, and observability — driving SRE and DevOps practices into operational platforms.
• Participate actively in ARB (Architecture Review Board) to ensure architectural alignment and governance.
• Support innovation initiatives, including deploying AI-powered decision support, task automation, and predictive operational insights at the base.

Minimum Education and/or Experience:

• 10+ years of experience in software architecture, enterprise architecture, or platform engineering roles.
• Proven expertise in designing and modernizing large-scale operational platforms in industries like aviation, logistics, retail, or hospitality.
• Experience architecting cloud-native applications integrated with payment, reservation, messaging, and customer management systems.
• Strong understanding of hybrid cloud environments, IoT/mobility challenges at physical locations, and edge computing principles.
• Hands-on experience integrating or enabling AI/ML services in operational workflows.
• Excellent communication, leadership, and stakeholder management skills.
• Strong understanding of security, compliance, and operational risk management.
• Proven track record of delivering complex projects and driving innovation within an organization.

 

Additional knowledge and skills:

• Architecture: Microservices, event-driven design, domain-driven design (DDD).
• Cloud Platforms: Azure (preferred) or AWS, with focus on hybrid/on-premise integrations.
• Messaging Systems: Azure Service Bus, Kafka, Pub/Sub, Twilio integration for notifications.
• POS and Payment Systems: Payment gateways, mobile POS solutions, EMV compliance.
• OMS and CRM Integrations: OMS platforms, MSFT Dynamics 
• APIs: REST, GraphQL, API-first development, API Management (Azure APIM).
• Security: OAuth 2.0, SSO, PCI-DSS compliance for payment data.
• Observability: Dynatrace, Splunk, Azure Monitor, Prometheus.
• AI Enablement: Architecting systems to integrate with AI/ML models and decision engines.
• Azure Solutions Architect certification.
• Experience with mobile-first field operations solutions (iOS, Android apps for operations).
• Knowledge of aviation operations, ground handling, or FBO workflows is a plus.
• Background in deploying AI-powered or predictive systems into frontline environments.