Licensure & Operations Coordinator

Twin Health 

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. 

Working here  

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!

Excited to join us and do your part in improving people’s health and happiness?

Opportunity 

Twin Teammates of the Clinical Delivery Services & Management team make a difference at Twin by playing a critical role in supporting the licensure & credentialing operations structure and coordinating with our clinical team for efficient, effective and streamlined optimal care for our members.

Reporting directly to the Sr. Coordinator of Licensure and Credentialing, the Licensure Coordinator will join the organization at a pivotal time in its growth track. 

Clinical Delivery Services & Management is a key role within the Clinical Operations department to problem solve, translate and liaison various operational initiatives on behalf of the Clinical Care Team so they can provide exceptional care to our members on their metabolic healing journey as we support the business in driving member outcomes, growth and economics. 

Key Metrics

• Licensure Onboarding Process
• Credentialing Onboarding Process
• System Utilization & Optimization 
• Licensure renewals 
• Licensure timeliness
• Budget (licenses)

The Role

Working in partnership with the Clinical Delivery Management department,  the licensure coordinator will work on a diverse scope and manage operational initiatives to deliver results​. This role requires a detail-oriented individual who can navigate complex telemedicine regulatory landscapes and contribute to the success of our innovative healthcare solutions.

• Licensing Management, Initial, Maintenance, and Renewals
• Health Plan Credentialing 
• Compliance Collaboration
• Reporting & Monitoring 

Responsibilities

As a Licensing Coordinator, you will be responsible for overseeing the comprehensive licensing process and health plan credentialing to support our dynamic team. The ideal candidate will have a keen understanding of state and federal regulations, exceptional organizational skills, and the ability to collaborate effectively with internal stakeholders and external vendors.

Licensing Management:

• Navigate and monitor the renewal and maintenance of healthcare professional licenses across all states and the District of Columbia.
• Maintain a comprehensive database of licensing requirements, expiration dates, and renewal processes for each jurisdiction.
• Ensure timely submission of license renewals, tracking expiration dates, and coordinating with relevant authorities to resolve any issues.
• Utilize internal platforms for tracking and monitoring the licensing status across different jurisdictions.
• Provide support in the licensing process by obtaining and submitting Verifications and Peer references from Twin Health.  
• Support all tracking of continuing medical education requirements by state and license type and by individual
• Maximize timeliness and meeting of deadlines to avoid late fees, gaps in licensure, and inefficiencies
• Support and establish the Collaboration/Supervision Relationships for incoming providers and any for new licenses  obtained requiring the relationship in order to practice. 

Health Plan Credentialing:

• Assist in