BOTTEGA VENETA Quality Customer Service

<p></p><p><b>Summary</b></p>Job Family Group Description - Supply Chain:<br/>Gathers pre- and post-production cycle jobs in fields such as resource planning, order management, logistics and distribution, warehousing and aftersales repair services.<br/><br/>Job Family Description -After Sales and Customer Service:<br/>Responds promptly to customer inquiries, with in-depth knowledge of products, services and processes. Communicates with customers through various channels. Keeps records of customer interactions, transactions, comments and complaints in order to improve customer service efficiency and ensure a high level of customer satisfaction.<br/><br/>Sub-Job Family Description - After Sales:<br/>Resolves technical difficulties and issues with our customers after a sale. Plays a pivotal role in strengthening the bond between customers and sales staff.<p></p><p><b>Job Description</b></p><p><b>About us</b></p><p></p><p>Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta. Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook. An inclusive brand with exclusive products, Bottega Veneta is as much of a feeling as it is an aesthetic.</p><p></p><p><b>Your opportunity</b></p><p></p><h3><b>We are currently looking for a Junior Quality </b><b>Customer </b><b>Service as part of our Quality Customer Service team based in Montebello Vicentino (Vicenza). </b></h3><p></p><p></p><p><b>How you will contribute</b></p><p></p><ul><li>Gestione richieste assistenza dai Regional CS, Stores e Customer Care;</li><li>Gestione dell'avanzamento di commesse e ordini di lavoro relativo alle riparazioni di merce di proprietà di clienti terzi e/o negozi Bottega <span>Veneta;      </span></li><li>Monitoraggio stato avanzamento riparazioni presso fornitori <span>terzi;       </span></li><li>Supporto al team IT nello sviluppo e follow-up di progetti riguardanti l'After <span>Sales;    </span></li><li>Creazione di reportistiche riguardanti i resi.</li></ul><p><br/><b>Who you are</b></p><p></p><ul><li>Laurea Triennale o Magistrale in Ingegneria Gestionale o materie Economiche <span>affini;         </span></li><li>Esperienza lavorativa in ambiti similari di almeno 1-3 anni;</li><li>Ottima conoscenza della lingua inglese sia scritta che parlata;</li><li>Buone conoscenze del Pacchetto Office (Excel, Power Point);</li><li>Conoscenza sistemi gestionali AS400 e Stealth 3000 (la conoscenza della reportistica Qlickview sarà considerata un <span>plus);                                                   </span> <span>           </span></li><li>Buone capacità comunicative e relazionali, predisposizione al lavoro in team e adattabilità.</li><li>Ordine e precisione si ritengono <span>attitudini fondamentali</span></li></ul><p></p><p><br/><b>Why work with us?</b></p><p><br/>This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.</p><p></p><p>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.  </p><p></p><p><b>Job Type</b></p>Fixed Term (Fixed Term)<p></p><p><b>Start Date</b></p>2025-07-01<p></p><p><b>Schedule</b></p>Full time<p></p><p><b>Organization</b></p>Bottega Veneta Logistica S.r.l.