Junior Turnaround Operations Specialist

Company Description

Sixt Rent a Car stands for exciting mobility and customer tailored solutions. We lead with innovation, high-quality customer service, premium products, and a seamless rental experience. With nearly $3 billion in revenue and a presence in over 100 countries worldwide, it is no wonder we are a global leader in the car rental industry. In the USA, we are experiencing over 30% growth over the last several years, which provides great career opportunities in the future for the right candidates. 

Sixt hires service-oriented, entrepreneurial team players, who are excited about interacting with customers and colleagues from all over the world. Sixt is more than just renting cars. We have a passion for style, technology, innovation, creativity, and entrepreneurial spirit. 

Job Description

Sixt is looking for a Junior Turnaround Operations Specialist join the operations team in the West Coast. The Junior Turnaround Operations Specialist will help oversee the turnaround process for all corporate locations in the Western United States. The ideal candidate possesses the following attributes: 

** This role requires extensive travel within CA, NV, CO, TX & WA **

• Excellent verbal and written communication skills 
• Both team-oriented and able to work independently 
• Excellent presentation, teaching, & motivational skills. 
• Strong Analytical Skills 

What you will do:

• Analyze & develop current turnaround process at our Sixt US Western States corporate locations 
• Prepare, implement, execute training, & ensure sustainable implementation of central guidelines for the Turnaround Management 
• Provide continuous follow up with Return Agents on how to properly document vehicle damage, notify the renter of damage documented, and provide sufficient documentation to the Claims Department, all while maintaining customer service 
• Provide weekly & monthly reporting to senior management & company executives of current progress and future goals 
• Analyze current KPI’s, interpret areas of deficiencies & achievements, and provide feedback to branch, regional, & country managers 
• Develop proposals for improving & developing processes in areas of deficiencies 
• Build & establish relationships with Branch Managers, staff, Service Providers, and vendors 

Qualifications

• Degree in Business Management preferred or minimum 2 years in process implementation & training / development 
• Must be able to travel up to 80%-100%% with multiple overnight stays in other cities supporting West Coast states
• Bilingual preferred (English & Spanish) 
• Experience in the process and quality management of a car rental or the automotive industry is preferred 
• Be able to provide constructive criticism / feedback 
• Able to read reports, identify deficiencies, and come up with projects on how to improve the current process 
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future 

Additional Information

Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.   

At Sixt, we pride ourselves on having an inclusive and unique environment.  We are an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation. 

The information listed above is intended to describe the general nature and level of this position.  Essential functions and responsibilities may change as business needs require.  Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries.  Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands.  

Come join our team! Apply now.  

About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us:
We are a leading global mobility service provider with sales of €1.53 billion and around 7,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, d