Commercial Operations Manager

Element Critical provides hybrid infrastructure solutions in an expanding portfolio of data center facilities across the country. Our mission is to meet the diverse needs of today’s business and technology leaders by delivering superior service and product offerings, cultivating trusted relationships with our customers, and motivating and enabling our employees. 

This is an opportunity to get involved near the ground level and grow exponentially with a company that is poised to execute. Come join our team!

OVERVIEW 

Department: Commercial Operations    
FLSA Status: Exempt    
Job Location: Austin, TX or Tampa, FL
Reports to: Senior Director of Business Operations   

Element Critical is seeking to add a Commercial Operations Manager located in Austin, TX or Tampa, FL who aligns with our company values of accountability, integrity, grit, and problem-solving.   

This role involves ensuring the accuracy and efficiency of Sales and Service Orders, overseeing customer onboarding, and developing dashboards for performance tracking and reporting. The candidate will collaborate cross-functionally, contribute to compliance efforts, and manage incident documentation.  

RESPONSIBILITIES

Responsibilities will include, but not be limited to, the following:    

• Validate Sales Orders are created using the appropriate product codes and approved pricing.   
• Ensure Service Order accuracy, site dispatch, acknowledgment and commit date.   
• Track Sales and Service Order workflows to improve efficiency and time to completion.   
• Verify new customer onboarding, ensuring account and contact record accuracy.  
• Develop Sales Order and Service Order dashboards to report key analysis and improve the Element Critical customer lifecycle.  
• Issue the sales production dashboard monthly to report booking metrics by data center including new adds, renewals, and churn.   
• Manage and optimize Quote-to-Cash (QTC) workflows by maintaining accurate policies and procedures, ensuring operational efficiency and alignment with commercial strategy.
• Collaborate with DevOps on business initiatives and perform QA for new feature deployments.  
• Serve as an ISMS Committee Member for Compliance Certification.  
• Manage repository for Root Cause Analysis (RCA) & Incident Reports.   
• Represent Commercial Operations in interdepartmental process and procedure development.  
• Gather market intel on existing opportunities and target markets.  

REQUIREMENTS & QUALIFICATIONS

The ideal candidate will possess the following: 

• Bachelor’s degree in a relevant field, such as Business or Information Technology.    
• Advanced proficiency in NetSuite, Visio, SharePoint, and MS Office suite applications.   
• 3+ years of Commercial Operations and/or Sales Operations experience in data centers or technology.  
• Excellent organizational and project management skills. 
• Focus on teamwork, ability to apply leadership qualities, and excellent communication.  
• Demonstrable experience in gathering and documenting business requirements.
• Strong analytical and problem-solving skills.
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Element Critical is a well-funded, fast paced organization that is seeking to make several acquisitions over the next few years and develop into a very strong national player.  We offer the following benefits, in addition to a focus on growing our culture and engagement.

• PPO and HDHP Healthcare Plans 
• FSA and HSA with above market Employer HSA Match 
• Dental and Vision Insurance 
• Employer Paid Disability and Life Insurance 
• Additional Group Insurances 
• Paid Vacation, Sick, and Personal Leave  
• 10 Company Paid Holidays 
• Paid Parental Leave
• 401k with up to 4% Employer Match 
• Personal Development and Learning Opportunities 
• Employee Referral Program