Associate, Billing & Fraud

Vivrelle is looking for a detail-oriented and solutions-driven Associate, Billing & Fraud to support the billing and payment experience of our members. In this role, you will assist with billing-related inquiries, help resolve payment issues, and work closely with the Membership Experience and Fraud teams to ensure member concerns are handled quickly and accurately. This role is highly operational and member-facing, requiring strong attention to detail, clear communication, and a proactive approach to problem-solving.

Your Day to Day will include...

• Respond to member billing inquiries and payment-related questions quickly and professionally
• Assist with managing past-due accounts, payment follow-ups, and resolution processes
• Communicate with members regarding billing questions, disputes, and payment options
• Support payment extension requests or structured solutions when appropriate
• Track billing issues and payment failures 
• Partner with the Fraud and Operations teams to assist in resolving complex billing or account cases
• Support payment troubleshooting
• Help maintain internal billing workflows, documentation, and response guidelines
• Assist in member application process

What you bring to Vivrelle...

• 1-2 years of customer service or billing support
• Highly organized and detail-oriented with strong accuracy and follow-through
• Calm, professional communicator comfortable handling sensitive financial conversations
• Customer-focused and brand-obsessed
• Strong ownership mentality 
• Positive, solution-oriented attitude
• AI curious, interested in helping Vivrelle evolve our billing process
• Experience in subscription, membership, or luxury service environments strongly preferred

The Vivrelle "stuff" you get as an employee...Opportunity to join an innovative brand reshaping luxury consumptionMedical, Dental and Vision Insurance401k ProgramCiti Bike MembershipKindbody Membership Peloton & Talk Space membership discountsWFH flexibility (30 Days a year, use whenever!)15+ days of PTO + Birthday PTOBi-Annual Performance Reviews & Compensation assessmentsAccess to our luxury closet, of course 😉