Lead Engineer, CSRE

THE TEAM 

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment. 

You will be part of the Platform Enablement team, which partners with engineering teams throughout Ticketmaster to improve how systems are built, observed, deployed, and operated. We often deliver through work that combines hands-on engineering with capability building so teams can sustain improvements independently. The team's remit is to raise the standard of resilience and operational practice across Ticketmaster and help teams get more value out of the development platform they already depend on. 

We support teams across the globe, with many peers in North America. Many of your teammates operate in North America and the United Kingdom, and we are adding people in other time zones. 

THE JOB 

As a Lead Engineer in Platform Enablement, you will lead enablement work across multiple teams or a domain, meeting customers where they are and helping them get more out of the platform than they would on their own. You will turn rough problems into sequenced workstreams, sort out dependencies, and leave teams with mechanisms they can run themselves. 

You will mentor other engineers on the team, codify reusable patterns, and feed what you learn back into the developer platform so the next team benefits without having to ask. 

WHAT YOU WILL BE DOING 

• Help engineering teams get more out of the developer platform by finding where they're stuck or underusing something, and working with them to fix problems. 

• Coach teams on resilience and operational practice, including SLOs, error budgets, alerting philosophy, and production readiness, in the context of their own services. 

• Build self-service workflows, templates, components, and documentation so common problems stop being tickets and start being solved by the platform. 

• Improve how teams use observability and logging products by raising signal quality, tightening alerting, and helping them build dashboards that answer the questions they actually ask during incidents. 

• Help teams improve their CI/CD and safely shorten the path from commit to production. 

• Support teams adopting LLM and AI-assisted workflows in their daily engineering work, sharing patterns that work and building organizational skill as the landscape changes. 

• Pair with teams on resilience-focused design and code reviews, guiding them toward simpler, safer architectures. 

• Support incident analyses with partner teams, focusing on reducing the