Bilingual Customer Service Representative (Spanish)- hybrid remote

Job Introduction

Maximus is currently hiring Bilingual Customer Service Representatives to join our team! This position is responsible for supporting Health Texas by providing customer care and enrollment services via telephone, IVR and web based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

 

Please note, these are Full-time, Hybrid roles- you will begin training on site and then have the option to work from home after training is complete. There may be times you will be asked to report to our location in Edinburg, TX.

 

What We Can Offer You:

• An awesome work schedule:
  • Our call center is open from 8AM - 6:30PM CST, Monday - Friday
  • 8 hour shifts are scheduled within the hours of operation
• Medical, Dental, Vision benefits
• Paid Time Off
• Employee Assistance Program (EAP)
• Employee Wellness and Discount Programs
• A supportive environment with career development and promotional opportunities 

Education and Experience Requirements

Primary Responsibilities:

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
• Track and document all inquiries using the applicable systems.
• Complete associated tasks according to the established guidelines.
• Track and document all inquiries using the applicable systems.
• Meet Quality Assurance (QA) and other key performance metrics.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non-English speaking callers according to procedures.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

 

Minimum Requirements:

• High School diploma or equivalent 
• Customer Service experience preferred
• Must reside in or within 70 miles of Edinburg, TX
• Must be willing and able to work onsite during classroom training and on-the-job training with no time missed.
• Bilingual candidates must be able to read, speak, and write in Spanish fluently

 

Home Office Requirements:  

• Reliable, high-speed internet service 
  • Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
• Minimum 20 Mbps download speeds
• Must be a traditional, wired high-speed connection such as cable or fiber
• Must be able to connect your computer directly to your modem or router via ethernet cable, WiFi connections are not allowed
• Quiet and distraction-free workspace

 

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MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People�, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer