Account Receivable Supervisor

Phoenix, Arizona, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Saliba’s Extended Care Pharmacy, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Phoenix, Arizona.

Why Saliba’s Extended Care Pharmacy? We’re reimagining medication management and transforming care.

Who We Are and What We’re About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Details:

• Schedule: Mon - Wed, 9:00 am - 5:30 pm
• Salary: $60,000 - $65,000
• Requirements:
  • Two years of Management Experience
  • Healthcare experience preferred
• Location: Saliba's Pharmacy - 925 E Covey Lane, Phoenix, AZ 85024

The A/R Supervisor will be responsible for overseeing the daily operations of the A/R team, ensuring accurate posting, timely collections, and excellent customer service.  This role supports all finance and collection functions with a focus on driving cash flow, reducing aging, and achieving pharmacy targets. The A/R Supervisor is also responsible for the integrity of all payment batch applications, resolution of escalated billing issues and maintaining strong relationships with residents, responsible parties and facility staff.

Attributes Required:

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational – ability to build relationships with business unit management and become “trusted advisor”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members

Essential job functions (include the following):

• Manage all A/R and collections functions to ensure timely posting, accurate processing and a high level of customer service
• Supervise team members, including hiring, training, evaluating, scheduling, coaching, disciplining, etc.
• Lead team in development, documentation and ongoing updates of operations training manuals and departmental policies and procedures
• Assist in month-end close processes, including statement preparation, reconciliations and reporting
• Analyze operational and financial reports for variances and recommend correction actions as needed
• Collaborate with cross-functional teams to resolve billing issues and improve processes
• Serve as subject matter expert on all department operating systems, including QS/1, DocuTrack, and banking software
• Ensure bank reconciliations and payment batch postings are completed accurately and in a timely manner
• Cross train and have a thorough working knowledge of all department functions to assist/support clearing bottlenecks in workflow and ensuring the most efficient processes are followed.
• Assist in answering phones and providing customer service
• Provide customer account audits and support the team when needed.
• Lead by example in all areas of role and supporting the non-negotiable attributes: attitude, dependability, commitment, productivity, efficiency and upholding policies and procedures
• Other essential functions and duties may be assigned as needed

Education and/or Certifications:

• High School Diploma or GED required, Associate or Bachelor’s degree in accounting, Finance or related field preferred
• Pharmacy trainee license preferred

Skills and Qualifications:

• 3+ years of related A/R or billing experience in healthcare or pharmacy (advanced degree may substitute for experience)
• Supervisory experience required
• Proficiency in pharmacy manageme