Senior Appraisal Desk Manager

PrimeLending is a leading national home lender focused on empowering the pursuit of homeownership. We are seeking a Senior Appraisal Desk Manager to provide strategic leadership and operational oversight for the Appraisal Department, ensuring compliance with the Appraiser Independence Requirements (AIR), FNMA/FHLMC, HUD, investor, and internal policies. Oversees appraisal operations, vendor partnerships, system integration, and quality control. Leads a team of appraisal professionals and review appraisers to deliver timely, compliant, and service-oriented appraisal processes that support the company's lending goals.

This is a hybrid role. The work location is North Dallas (75010). 

• Serve as primary appraisal subject matter expert for internal departments
• Communicate departmental performance, risk indicators, and emerging issues to senior leadership
• Lead development and continuous improvement of appraisal-related policies and procedures to drive efficiency and ensure regulatory compliance.
• Monitor adherence to USPAP, AIR, TALCB, FNMA, FHA, and investor standards; implement corrective actions as needed.
• Manage and optimize relationships with third parties and vendors
• Provide support for seamless integration between the Appraisal Management System and the Loan Origination System (LOS); troubleshoot and resolve system issues in partnership with IT and vendors; lead development of rules within systems and procedures for teams
• Provide operational leadership
• Oversee end-to-end appraisal order processes, including receipt, uploading, assignment, and delivery within required service level expectations
• Maintain accurate, auditable records of appraisal activity by market and vendor
• Conduct appropriate research in accordance with Fannie Mae, HUD and PrimeLending guidelines
• Oversees the receipt, uploading and delivery of appraisal orders; ensure the appropriate parties receive the appraisal orders within the required timeframe
• Ensure working file is retained per USPAP and TALCB standards and regulations
• Maintain current information about industry practices and procedures
• Plan staffing levels; partner with Human Resources to recruit, interview, select, hire and employ an appropriate number of employees
• Provide oversight and direction in the operating unit(s) in accordance with the organization’s policies and procedures; delegate responsibilities appropriately expecting accountability
• Lead, coach, and mentor a team of appraisers and support staff; build a high-performance culture focused on quality, compliance, and service.
• Develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
• Lead employees to meet organization’s expectations for productivity, quality and goal accomplishment
• Provide support to leadership in managing operational, budgetary, and financial responsibilities and activities of the department
• Assess resources necessary to effectively staff and accomplish the work to meet departmental productivity and quality goals; provide recommendations to management
• Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures
• Review performance data to monitor and measure departmental productivity, goal achievement, and overall effectiveness
• Maintain communication with internal and external contacts (including senior leadership levels) as necessary to ensure expectations and timelines are met
• Monitor productivity and quality metrics; recommend and implement improvements based on data and feedback.
• Develop and manage departmental budgets and vendor costs in alignment with business objectives.
• Other functions as needed

• Bachelor’s degree or 4 years of appraisal experience required, relevant experience in lieu of a degree may be considered
• Minimum of 7 years of experience in the mortgage industry; 2 years in a leadership or management capacity
• Deep knowledge of FNMA, FHA, VA, and investor appraisal requirements; familiarity with state licensing boards and regulatory bodies
• Experience managing appraisal management systems and integrating them with loan origination platforms
• Strong vendor management and negotiation skills
• Exceptional communication, analytical, and decision-making skills
• Demonstrated ability to interact effectively with various levels within the organization
• Ability to demonstrate excellent detail orientation, critical thinking and analytical skills
• Demonstrated judgment and decision-making ability with the ability to negotiate and influence decision making.
• Displays excellent time management, organizational and pro