Associate Director, Patient Services and Reimbursement Trainer

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to make people smile by delivering breakthroughs where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, Massachusetts, and Ontario.

Summary of Job

The Associate Director (AD), Patient Services and Reimbursement Trainer is responsible for supporting the Franchise organizations in the design and delivery of training solutions to the Patient Services.  The AD, Patient Services Trainer ensures both Training & Development, as well as other functions (e.g., Compliance), is effectively represented in all training programs and solutions. This role will require the AD to quickly build relationships with key stakeholders and manage several stakeholders at various levels. The role requires a high level of performance as well as coaching, strategy alignment/execution abilities. Understanding and the training fundamentals to enhance performance learning for all of Patient Services is critical.

Essential Functions

•  Plan, design, facilitate, and evaluate training for all onboarding and on demand curriculum for the Patient Services function.
• Partner with Leadership and front-line employees, Patient Access, Sales, Compliance, Legal, and Marketing to identify knowledge gaps based on internal assessments and team feedback and address such with training/re-training initiatives.
• Play an active role in internal team advisory boards and partner with function leads to develop tailored trainings.
• Utilize knowledge of blended learning modalities, create training decks in collaboration with appropriate matrix teams and vendors, and directly partnering with National Sales Trainer to develop continuous learning initiatives.
• Manage vendor relationships in the development of content/workshops for Patient Services training initiatives and regional/national meetings.
• Support launch readiness by partnering with Patient Services Leadership and HUB teams to develop training materials that align with launch strategy.
• Create new content and ensure continuous education on resources and tools related to market access, patient services support Understanding medical necessity, claims and appeal assistance, information related to co-pay assistance, patient assistance programs, payer policy and processes is required.
• Provide education on Product Distribution and Ordering Support and Site of Care Assistance (which is based on the patient’s payer preference and available benefits).
• Provide education on how to navigate the complexity of the coverage reimbursement and patient journey landscape.
• Work cross-functionally with commercial functions to create and deliver high-level market access educational materials.
• Manage the process from start to finish for training content submitted through the Promotional Review Committee (PRC) process for new and existing training materials.
• Review, assess, track and report training effectiveness.
• Travel as needed for regional, national meetings as needed in addition to the training classes/field rides.

Job Requirements

Education

• Bachelor’s required; degree in healthcare, life sciences, or related field; advanced degree preferred.

Experience

• Minimum of 5+ years in pharmaceutical industry experience, with a focus on Access and Reimbursement, Patient Services, Market Access, and Field Support roles, or 3+ years field training experience.
• Candidate must demonstrate strong strategy, innovation, collaboration and analytical skills as well as excellent overall business acumen
• Rare Disease experience preferred.
• Prior experience leading projects and/or teams with regional or national impact.
• Track record of high performance with a strong understanding of what drives success in a commercial organization.
• Strong understanding of pharmacy and medical benefit (buy and bill) process and the needs of patients and provider to understand access from payers.
• Strong understanding of payer landscape (Commercial, Medicare, Medicaid,) and coverage support for a rare disease product.
• Experience in presenting and facilitating to groups of various sizes and tenure.
• Experience with successful project development, management, and execution.                         

Technical Skills

• Proficient in MS Offic