Principal Product Designer, Mobile Platform

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Job Category

User Experience

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce UX is hiring a Principal Product Designer to join the Mobile team. Salesforce Mobile is the platform for mobile-first and AI-powered B2C, B2B, and B2E experiences. Our teams seamlessly integrate AI into everyday mobile experiences focused on the end-user. We empower customers and partners to build and deploy consumer-grade, intelligent mobile solutions quickly and easily. 

In this role, you’ll have an opportunity to shape the user experience in ways that solve meaningful problems and look broadly across our product portfolio. You’ll lead the charge in crafting and articulating the product vision in collaboration with your fellow designers and partners and in line with clear goals and rationales – leveraging expert visualization skills, thought leadership, and empathy. You’ll work with our latest design system while helping to define and scale our mobile design system, and build and test components and patterns iteratively and with the speed of innovation. From concept to final mockup, you’ll shape the user experience through storyboards, journey maps, wireframes, prototypes, and more — translating ideas into clear, compelling designs.

Experience/Skills Required

• 7+ years of experience designing and delivering products from start to finish as part of a cross-functional team

• Experience designing native mobile and web applications

• Deep understanding of user-centered design methods and best practices

• Demonstrated desire to continually improve on processes

• The ability to thrive in a fast-paced, collaborative, agile environment while producing great design work on tight deadlines

• The ability to explore ideas, persuade others, and build consensus on fast-moving projects with varying degrees of ambiguity

• Self-motivation; ability to produce results both independently and as part of a team

• Strong communication and active listening skills, with an ability to build and develop close, trusting relationships

• Experience using multiple approaches, including analytics and user research, to drive decisions and develop product iterations

• Ability to distill and reframe problems, then define a framework for resolution, generating clear, elegant solutions for complex challenges

• Systems thinking; ability to step back and see a project’s larger ecosystem, with a focus on solutions that improve not just one feature but the entire user flow

• Demonstrated behaviors, attitudes, actions, and judgments that inspire employees to follow and other leaders to trust

• Expert knowledge of current design tools such as Figma, along with an ability to quickly learn new tools as they emerge

• Experience developing software that is global in reach, universal in design, and designed for users of multiple languages and abilities

• Experience designing and thinking in design systems, not just single-purpose apps

• An internal compass that points toward ethics and equality, and the conviction to speak up when we veer off course

• BA/BS or MA/MS in a design-related field, or equivalent experience

Responsibilities

• Using documentation, reviews, and presentations, communicate clear and compelling ideas to a wide range of key stakeholders

• Serve as a bridge connecting design, product, engineering, and marketing teams

• Work closely with product owners, engineers, and user research to create a vision for the product area