Strategic Account Technology IC5
MicrosoftAbout the role
Orchestrates global teams to gather information, collaborate on performance markers, and identify potential risks in customer accounts. Partners with customers and/or partners to provide innovative solutions in new industries, and to integrate Microsoft technology in their business. Leverages a strong knowledge of Microsoft's product landscape, solutions, and strategy to address customer's needs. Acts as the voice of the customer and internal advocate across all levels of the organization. Provides analysis of overall customer needs for some of the largest and most complex accounts, and advises on gaps that would benefit from Microsoft solutions. Leads customer business transformations through digital transformation for assigned accounts. Partners with a line-of-business leader or senior executive within a large-scale or high-impact customer organization to articulate how complex Microsoft technology/services will meet future business needs better than the competition. Contributes to the creation of stakeholder maps for accounts, determines and orchestrates a coverage plan, and builds out an execution framework. Establishes best practices and standards for aligning with quota attainment, consumption goals, and customer consumption gaps to inform quarterly and fiscal objectives. Uses existing and new readiness resources and demonstrates expertise in creating enablement plans for large and high-stakes customers, and all-up Microsoft business.
Responsibilities
Communicating with Impact_1The ability to effectively articulate solutions' value with internal and external business stakeholders in a clear and concise manner, ensuring mutual objectives and priorities are presented and understood to drive successful outcomes in sales engagements. Required Upon Hire and Critical/ImportantConflict ResolutionThe ability to manage conflict, disharmony, and strife among people and situations, while recognizing and addressing sensitivities.Design ThinkingThe ability to utilize a design thinking approach during the design process to consider issues, retrieve information, and resolve problems. This includes the ability to match people's needs with technological feasibility and/or business strategy that transfer into customer value and market opportunity.Innovation & Capability GrowthThe ability to apply and encourage an innovative point of view during client interactions to identify new opportunities and grow client capabilities.Oral CommunicationThe ability to make a verbal message understood and to receive/understand messages during in-person or remote (e.g., telephone) interactions.PresentationsThe ability to create and deliver formal presentations to others. This includes sharing information on a range of topics in a clear, concise, engaging and convincing manner; commanding the audienceÂs attention; developing effective presentation materials (e.g., handouts, visual aids); and handling questions or argumentative positions from the audience.Written CommunicationThe ability to prepare clear, accurate, and understandable written text, and follow the basic rules of spelling, grammar, and punctuation. This may include memos, emails, proposals, reports, and professional or general correspondence.Customer Strategic Partnerships_2The ability to build and maintain strong business relationships and partnerships, nurture executive relationships, and establish credibility as a trusted advisor. It involves effective relationship management, stakeholder engagement, and the ability to present to executives. This capability empowers professionals to cultivate collaborative partnerships, drive business growth, and establish themselves as valued advisors in their field. The ability to guide customers' thinking through active listening, questioning, and reflecting; provides vital insight and seamless service to help define needs and then provide advice. Maximizing Business Opportunities_1The ability to apply business acumen and an understanding of businesses needs and opportunities across market, industry, and competition to effectively manage and prioritize business development opportunities. This includes, recognizing customer needs, qualifying opportunities and the application of how Microsoft technology and solutions can drive innovation and growth and solve the business needs of the customer, while staying abreast of emerging technology trends. SalesThe ability to apply business acumen and an understanding of businesses needs and opportunities across market, industry, and competition to effectively manage aApply for this role
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