Technical Project Manager (TPM)

The Gist 

Vim is the fastest growing middleware platform transforming healthcare. Experience the power of seamless data exchange and collaboration among providers, payers, tech companies, and more. Our platform enhances clinical workflows at the point of care, empowering organizations to improve performance, achieve operational efficiencies, and drive innovation. Seize the opportunity to be at the forefront of healthcare transformation with Vim! 

What we are doing at Vim 

Vim has built a next-generation clinical workflow integration technology that is fostering connectivity across the healthcare ecosystem. Our proven Core Application suite for diagnosis gaps, care gaps, referrals, medication recommendations, data exchange and more has paved the way for us to unlock accelerated healthcare innovation through our new developer platform (Canvas). Healthcare and technology builders of all sizes, including national health plans, leading Management Services Organizations (MSOs), value-based care enablers, and tech companies, use Vim's platform to connect with over 6,000 care provider organizations. Through these connections, builders can equip care providers with the tools and resources they need to focus on their mission: providing exceptional care to each and every patient. Don’t miss the opportunity to join Vim and influence the future of healthcare delivery. 

The Role 

As a Technical Project Manager at Vim, you will manage the implementation and onboarding of new customers, focusing on data integration projects. In this client-facing role, you’ll act as the primary point of contact for customers, ensuring clear communication and alignment throughout the project lifecycle. Collaborating with cross-functional teams like Customer Success, R&D, and Product, you’ll drive projects from initiation to completion. This hands-on role requires exceptional organizational skills, a proactive mindset, and the ability to manage client expectations effectively while leading projects without direct authority. A significant portion of your role will also focus on account maintenance, leading change requests, and handling ongoing configurations to ensure the continued success of our customer relationships.

What you’ll do

• Project Management: Lead end-to-end project execution, ensuring timely and successful onboarding and integration of new customers. This includes managing timelines, resources, and customer communications throughout the process, as well as providing ongoing account management to ensure continued customer satisfaction and support after the initial implementation.
• Client Relationships: Build strong relationships with US clients as their primary contact, managing implementation and integration activities to align customer needs with project deliverables.
• Collaboration: Work closely with cross-functional teams, such as Customer Success, R&D, and Product, to define project scope, goals, and deliverables.
• Documentation & Communication: Maintain detailed project documentation and provide regular updates to clients and internal teams. Your communication will ensure that all stakeholders are informed and on track.
• Risk Management: Track project progress, identify potential risks, and take proactive steps to ensure successful project delivery.
• Continuous Improvement: Be eager to learn, improve your skills, and adapt quickly to evolving project requirements and technologies.

Who we are looking for:

Must Have

• 2-3 years of experience in project management, implementation, or customer delivery in a SaaS or technology company in client facing roles
• Basic understanding of software development lifecycles, agile methodologies, and project management tools (e.g., Monday, Jira)
• Familiarity with data integration projects
• Proactive in managing projects independently and influencing without direct authority.
• Exceptional interpersonal and communication skills (written and verbal) that foster trust and collaboration with colleagues and customers alike
• Proven ability to manage multiple workstreams and deliver successful integrations on time and within scope
• Strong organizational and time-management skills, with a track record of delivering results in fast-paced environments
• Demonstrated success applying project management best practices to complex, multi-stakeholder projects
• A problem-solving mindset with a focus on outcomes

Nice to Have

• Experience working with U.S. healthcare organizations, payers, or health tech p