Technical Lead Security Services

Ready to further your career in the fast-paced, exciting world of cyber security?

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Technical Lead, Security Services to be part of making this happen.  

About the Role:

The Technical Lead is an expert level Security Operations engineer, recognized in multiple technical domains and at delivering Arctic Wolf security services in the Customer Security Operations Center (cSOC).  This role analyzes the “bigger picture” of operations to evolve methods, drive efficiencies and consistency, and further our depth of detection and response. The Technical Lead works closely and collaboratively with the different levels of Triage Security Engineers and with others in Security Services to fulfill these key responsibilities:Customer Security Operations:

• Provide technical leadership and guidance for the cSOC team

• Ability to execute most technical roles within the cSOC for spikes and unexpected high volume periods

• Be the expert and help the team better understand security incidents, the tools used, and the processes used for triage

• Ability to investigate incidents at a detailed level, leveraging expertise developed over your career

• Incident response and coordination; guiding security incidents through their lifecycle

• Ability to identify the areas where a process can break, and ideas to solution these gaps

• Independently run defined programs, supporting cSOC as part of Security Services

Extended Team Support:

• Customer escalations and develop plan of actions for Service Improvement Opportunities through focuses on the following factors: human, process, and technology.

• Viewed as a subject matter expert across S2: understanding of the workflow and processes and a depth of understanding for the supporting technology and platforms.

• Ability to clearly articulate technical requirements on behalf of the cSOC to internal teams and partners.

• Efficiency driven seeking to scale repeatable processes through the support of automation and enhanced technology solutions.

• Creates and maintains scripts through defined S2 Tools Program, with focuses on efficiency and scalability.

• Support the integration configuration for a range of tools.

• Supports vendor selection process, when evaluating new solutions.

• Supporting all continuous improvement initiatives, and providing solutions on lessons learned reviews

• Assist the Team Leaders, Managers, and Directors with the following:

• Recruiting, assessment, and onboarding of new team members

• Skills assessment, mentorship and coaching of team

• Implementing defined change through the leader

You are not responsible for any performance management aspects and will not be in a position of having direct reports.  This is a highly skilled individual contributor role

Who You  Are :

You have a passion for triage, passion for change, passion for growth, and most importantly a passion for the utmost security of our customers

You thrive in fast-paced environments with continually evolving priorities and have a positive can-do attitude.  You are a critical thinker that continually learns, can navigate uncertainty, and provide technical direction to others on the fly.  

You love to provide technical mentorship to others and to work with challenging customers.  You are an excellent communicator and are able easily interact with a variety of people, personalities and technical skill levels across the entirety of Arctic Wolf.  Above all, your passion for cybersecurity and partnering with customers shows in everything you do! 

Required Skills and Experience: 

• 5+ years Industry experience; Information Security, Network Security, or Cyber Security roles

• Experience working in a Security Operation Center, security incident response teams, or in roles with security forensics or malware analysis disciplines.

• Excellent communication skills, both written and verbal

• Excellent analytical, problem-solving, and prioritization skills

• Attention to detail in adherence to Arctic Wolf policies, procedures, and standards

• 3+ years additionally as a Network Admin, System Admin, Cloud Admin, or similar is strongly preferred

• Have deep technical competency in three (3) of the fo