Lead Medical Assistant (IKC)

Posting Date

01/05/2026

962 Norfolk Sq, Norfolk, Virginia, 23502-3235, United States of America

Lead Medical Assistant in New Primary Care Model for Dialysis Patients

DaVita is pioneering a new approach to primary care for patients with end-stage renal disease (ESKD) directly within our dialysis centers. We're seeking a highly motivated and innovative Medical Assistant to be our founding MA, helping us build and shape this groundbreaking program.

It is estimated that 30-50% of patients with renal failure do not receive consistent primary care support, resulting in increased morbidity, hospitalizations, and mortality. You will work with a Nurse Practitioner to address the health barriers patients with kidney disease face. Our goal is simple: keep patients out of the hospital and living longer. Come join us!

Why You’ll Love Working Here:

• Change the standards of care: Directly improve the health and well-being of patients who need it most.
• Position yourself to be a national leader: We plan on scaling this program nationally and are looking for individuals who will grow with the model.
• Have an outsized voice in shaping the model of care: We will be nimble and agile in building a model that meets the needs of our patients and are looking for our MA to add his or her thoughts to how we can improve.
• A true partnership: Work in a close, collaborative relationship with a dedicated Nurse Practitioner.
• Competitive pay and benefits packages: We strive to do inspiring work with financial and personal balance.

Location & Travel:

• Commute to DaVita clinics and/or partner practices in the Norfolk/Virginia Beach area and surrounding areas 5 days a week.
• Reliable personal transportation required

Position Details:

• Full-Time, Monday–Friday schedule
• Be flexible and adaptable to respond to patient and program needs

Responsibilities:

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Educate patients about the benefits of this program, and then enroll and onboard the patients (such as collecting medical information and creating a record in our Epic platform)
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Manage clinical data so that key clinical reports can be produced. This includes transferring information from outside medical records and auditing data for clinical integrity.
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care

Qualifications:

• High school diploma or GED required
• Hold a current national Medical Assistant certification such as CMA, RMA, or CCMA
• 2+ years of experience in a professional office environment
• Experience coordinating care (referrals, care management, etc.)
• Ability to handle confidential information with discretion and sound judgment
• Strong verbal communication skills
• Proficiency in Microsoft Office, Excel, and Outlook
• Commitment to service excellence and patient satisfaction
• Ability to work autonomously while collaborating effectively with the team

Preferred Qualifications:

• 4+ years clinical medical office experience
• Experience in primary care settings
• Experience in dialysis settings
• Experience with Epic EHR
• Familiarity navigating insurance payers

At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of thre