About the Role:

Grade Level (for internal use):

About the Role:

The Team:  By leading the Client Engagement, the head of Client Success North America is responsible retaining and developing business with existing WSO clients. 

Responsibilities and Impact: 

By leading the Client Engagement Team, you’re responsible for maintaining and growing revenue within WSO accounts, and collaborating appropriately with other parts of S&P Global to widen and depend the relationship S&P Global has with the client. Orchestrator for all key non-analytical relationship issues across the designated portfolio.   

• Assist in creating support structure for one of Enterprise Solutions most valuable products  

• Manage complex existing relationships, as well as moulding internal processes.   

• Identify and execute on upselling and cross selling opportunities from existing strategic clients. Utilize market knowledge and intelligence gleaned from clients to work collaboratively with Enterprise Solutions Product Development and other segments of S&P Global in order to maximize opportunities and develop new products.  

• Analyze business needs for key strategic accounts and develops solutions and product enhancements and new development opportunities to maintain and grow business.  

• Broad understanding of the business needs of key stakeholders in the Lending industry (Asset Managers, Banks, Hedge Funds, etc).  

• Broad knowledge of S&P Global Rating’s & S&P Global’s products and services and how they relate to customers.  

• Ability to understand customer problems and implement a solution strategy to meet the client’s needs.  

• Has an excellent understanding of key market trends in S&P’s key market sectors (Banks, Insurance, Corporates, Structured Products) in North America.  

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $121,757 - $244,700. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan.   This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees please click here.

What We’re Looking For:

Basic Required Qualifications:

• Bachelor Degree plus 7 – 10 years experience in financial services and /or relationship management  

  Skills:  

  • Demonstrated strength in effective influencing, negotiation, interpersonal and communication skills.   

  • Effective communication skills, both orally and in writing. Public speaking skills and the ability to deal with people at all levels with an organization  

  • Strong commercial acumen and an understanding of how to monetize solutions and drive product development.  

  • The incumbent must display high energy levels/”can do” attitude.  

  • Strong emotional intelligence and team player attitude 

Right to Work Requirements:

This role is limited to persons