Supv. Patient Account Customer Service Representative

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job assumes responsibility for the supervision of staff performing patient registration tasks for the company's patients’ services, including functions associated with creating/activating accounts, registering accounts, collecting patient liability, and providing point-of-service information to the patient. Improves patient satisfaction through ensuring a consistent representation of the organization in a professional manner. Provides cross-training to support multiple functions across all patient and payer types.

This job leads and supervises the daily operations of the department in collaboration with the department Manager. The Supervisor plans and organizes all operational functions including staffing and specific departmental operations. This job is responsible for overseeing initiatives to improve processes, maximize efficiency, serve internal and external customers and maintain high employee morale. The Supervisor is accountable to supervise and lead his/her respective team according to company values and expectations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
 

Education

Required - High School diploma or equivalent

Preferred - Bachelor's degree

Work Experience
Required - 9 years relevant experience including 3 years experience in hospital, clinic, business services/revenue cycle, front line registration, financial counseling, and/or direct experience in a healthcare environment OR 4 years' relevant experience with a Bachelor's Degree

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of required job information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.
• Excellent organizational skills, including the ability to meet project deadlines, set priorities, and work with minimal supervision.
• Excellent decision-making and delegating skills.
• Ability to foster an environment of teamwork, professionalism, customer satisfaction, high performance, and mutual respect of others.
• Ability to work extended hours (nights, evenings, weekends, holidays, etc.).

Job Duties

• Manages the daily operations of the department.
• Implements and monitors quality control measures.
• Develops workforce.
• Monitors and documents performance metrics.
• Supervises and leads respective employees with all human resource employee relations and individual employee performance matters.

Other related duties as required.  The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified