Assistant Manager Shows

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The Assistant Manager, Technical Services (Shows & Events) is responsible for developing and implementing strategic and daily operational plans for all Shows Technology, Special Events, Live Entertainment Technology Parkwide Systems and Park A/V for the Tech Services Shows and Events department. The Assistant Manager provides technical guidance and management of the Union crews for an attraction or all attractions under his or her area of responsibility.  Responsible for the technical support of all Shows and Events systems, to include Audio, Projection, Lighting, Set/Scenic, Props, Show Action Equipment, Animated Figures, Special Effects and Show Control Systems.

Responsibilities:

• Ensures that all department members understand and follow all company policies and procedures.
• Must become proficient in multiple accounting and data systems used in the financial tracking of time and budgets.

• Coordinates and assigns technicians to set-up, install, repair, and maintain all equipment
• Manages technical aspects of Show Venue operations. 
• Maintains a documentation system for all attractions including daily reports of all work performed.
• Ensures all Shows & Events equipment is inspected, tested by the Technical staff and is operational each day prior to the Park opening.  
• Provides technical guidance and mentoring as required for the Shows & Events Technicians.
•  Builds strong team cohesion and motivation within the Technical Services Team.
• Oversees all technical interaction with Attraction Responsible Engineers, Vendors, Sub-contractors, and other relevant 3rd parties involved with Shows and Event systems.
•  Develops an open working relationship with the Specialty & General Contractors to ensure a clear line of communication regarding installation, test, and adjust activities.
• Ensures that the Shows department delivers a quality product to our customer each day.
• Supports and advises the Shows & Events Manager(s) in all aspects of the Shows and Events scope of work.
• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.
• Develops and implements action plans for the department’s future success including training programs, workforce planning, and rewards and recognition program.

• Performs other duties as assigned.

Qualifications

Qualifications/Requirements:

• 1-3 years of technical expertise in live entertainment show systems including Special Effects Mechanical, Electrical, Lighting, Audio and video systems.

• 1-3 years of day-to-day technical operation