Advanced Specialist, Customer Service Enablement

Job Overview 

The Advanced Specialist, Customer Service Enablement plays a critical role in enabling the successful execution of Account Management, and School Operations work through disciplined project management, administrative coordination, and operational rigor. This role provides direct internal support to the Lead Client Partner (LCP) and Director of School Operations (DSO), ensuring priorities are translated into executable plans, and that cross-functional work remains aligned, visible, and on track. 

Through strong execution and coordination, the Advanced Specialist, Customer Service Enablement amplifies the effectiveness of school-facing leaders by improving clarity, follow-through, and readiness across internal teams. This role is positioned to serve as a key facilitator of change management, supporting the planning, sequencing, documentation, and adoption of operational changes across teams. 

This role is not specifically a school-facing role, although interactions may occur as needed during project management tasks.  It operates through influence, structured processes, and strong cross-functional partnership with a primary accountability of ensuring efficient and effective account management activities.   

Core Accountabilities 

1. Program & Initiative Execution Enablement 

• Translate LCP and DSO defined priorities into structured project plans, timelines, communication plans, and execution artifacts. 

• Coordinate account management initiatives such as enrollment cycle readiness, legislative summaries, school year cycle updates, and new school launches. 

• Monitor progress across multiple workstreams; proactively surface risks, dependencies, and blockers with context and recommendations. 

• Maintain disciplined documentation of decisions, action items, owners, and timelines to ensure alignment and continuity. 

1. Operational Coordination & Administrative Enablement 

• Reduce administrative burden for LCPs, DSOs, and account management team members through standardized workflows, templates, trackers, and follow‑through. 

• Coordinate internal meetings, materials, agendas, notes, and documentation supporting account planning, renewals, launches, and cross‑functional initiatives.