IT Client Platform Engineer

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine��s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Lisbon, Portugal

About the Role

We’re looking for an IT Client Platform Engineer to join our Client Platform Engineering team!  You will solve complex endpoint management problems and drive security and end user experience for our End User Computing platform, bridging the gap between IT Operations, Enterprise Security and corporate users across the globe.  In this role, you’ll assist our Windows and macOS teams delivering software at a global scale and support our IT Operations teams troubleshooting complex user issues.  This role reports to the Manager of IT Client Platform Engineering.

About the Team

You will join a team of Client Platform Engineers that provide enterprise level Client Platform services, development, support, and client enablement for end users around the globe.  We strive to provide highly resilient and observable services to our teams, and reduce manual toil wherever possible.  We’re focused on providing a positive customer service and user experience.

What You'll Do

• Solve endpoint management problems at a global scale
• Proactively solve end user computing problems across a diverse fleet of devices
• Seek guidance from the team when needed
• Be flexible and available for after hours support
• Assist the team with macOS, Windows, and Linux platform management
• Provide thoughtful feedback on asks and requirements for new projects
• Work collaboratively across geographical and team boundaries to solve problems
• Work in a team environment
• Create and update technical documentation
• Help make your team and cohort teams lives better

What You'll Bring

• 1+ years of proven work experience in a systems administration role
• Hands-on experience with Windows/Linux/Mac OS management platforms
• Hands-on experience with scripting languages such as Bash, Powershell, Python, Golang, and/or Rust
• Good understanding of computer systems, mobile devices management platforms and software development best practices
• Ability to perform root cause analysis on issues and document and implement solutions
• Familiarity with multiple environment deployments
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical guidance, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field or equivalent experience

Bonus Points

• Experience with Jamf Pro and Microsoft Intune
• Experience with Ansible and Linux system administration
• Experience working in the technology industry
• Experience working in a Service Desk, Help Desk, or Call Center environment
• AWS Technical Certifications
• Microsoft Azure Technical Certifications
• Google Cloud Technical Certifications
• Agile Certification
• Microsoft Support Certification
• Apple Support Certification
• ITIL Foundations
• HDI Support Center Agent
• CompTIA A+ Certified

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equ