Project Coordinator Job

 Primary location: Chicago, Illinois 
Relocation offered: No 
Employment status: Full-Time 
Travel: <10% 
Non-compete: No 

The estimated base salary range for this role is “$68,000 to $74,000” per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

 ​

What does it mean to work at Turf Design, a subsidiary of Armstrong World Industries?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.
A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 
​

 

 

Reporting to the Manager of Account Management, the Account Manager provides sales administrative support, project coordination, and customer service acting as a liaison between our sales representatives and our internal teams to deliver an exceptional customer experience from project conception through post-installation.

 

What’s in it for you!

• Ability to network across the company and learn from different departments.
• Dedicated training and development to help you grow in your role.
• Collaboration and an open friendly team environment.

 

What an Account Manager does

Project Tracking / Facilitation / Project Management

• Manages larger projects and top accounts.
• Coordinates with internal teams to find solutions for unique products or installations.
• Receives, processes, and manages multiple incoming orders with unique requirements and timelines.
• Controls project flow from project start through shipping phase by providing administrative direction for customers and various internal departments to ensure project is completed on schedule and within budget.
• Analyzes initial project requirements.
• Updates internal databases as project status changes.
• Maintains and archives internal and external communication for each project using NetSuite and Outlook.
• Sends maintenance and warranty packets.

Coordination with Internal Teams

• Takes part in higher level process improvements and internal projects.
• Continues to communicate directly with designers and engineers after project handoff.
• Follows up on status of samples and drawings completed during quotation phase.
• Works with Architectural Specialties Project Managers to establish large project timelines and phasing.
• Attends weekly meetings with Production and Engineering to review time sensitive projects.
• Works with Architectural Specialties Project Managers to provide problem resolution.  Provides verbal and written reports with issues, implications, and potential courses of action, as required.
• Notifies internal teams of incoming projects with unique requirements to ensure the lead times are met.
• Understands customer shipping requirements and communicates with Shipping Coordinator.

Communications with Clients and Representatives

• Participates in candidate interviews and represents Project Management during the hiring process.