Sr. Vendor Management Consultant

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Sr. Vendor Management Consultant in the Global Partner Management organization is responsible for managing the relationship and performance of Business Partner Outsourced contact centers by supporting account and program management, documentation, and business operations and related initiatives for Visa services, including Concierge Services, Card Benefits and Promotions in contact centers across North America and other regions as needed. 

• Support the business operational needs for Consumer Credit Product Offices.
• Experience in vendor management, account management, operations support, business requirements development, project management skills and cross-functional teaming. E
• Extensive interaction across multiple cross-functional areas, such as Visa Concierge, Visa Consumer Credit product office, Account Management, Compliance, and Legal.
• Work closely with the business office product managers and including being the liaison between vendors and product or program owner, where applicable.
• Escalation support, program administration, program expertise, research and analysis for operational issues, fraud detection and overall program operational performance from a business perspective.
• Ability to use prior vendor operations management, account management and program management experience.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Self-starter with a passion to drive results, with ownership, accountability, integrity, customer service, and a spirit to succeed.
• Strong program, account and client management skills, and vendor management skills is preferred.
• Strong technical application support with attention to detail.
• Issue management and communication to internal support teams such as client services and business owners.
• Skilled analytical thinker with the ability to identify, prioritize, and resolve various complex operational production issues. Ability to analyze and organize a plan based upon available information.
• Development support from operational perspective including UAT input, review, assistance, and reporting.
• Meticulously manage and maintain organization-level document repositories for compliance and record-keeping.
• Strong interpersonal and communication skills, team player, able to work independently, quick learner, customer service focused, resourceful, results oriented, and able to build consensus, detail oriented and excellent follow through.
• Proven ability to service and support a range of internal and external customers, often in parallel and within a shifting set of priorities.
• 5 or more years of proven successful experience proactively driving results that exceed objectives with little managerial oversight, including minimum 5 years program and account management experience.
• Outstanding writing skills to communicate complex concepts to a broad audience with strong skills in Microsoft PowerPoint, Project, Word, Excel.
• Experience with reporting and reporting tools such as Tableau and Power BI would be extremely helpful.
• Provide input and participate in the development of program enhancements by supporting projects from an operational perspective.
• Strong process orientation, solid understanding of project management techniques, methodologies and best practices.
• Knowledge and experience in project management preferred.
• Mindful of the financial impact of operational decisions.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: