Team Help Desk lead - NIFI (NiagaraFiles)

Responsibilities

The NiagaraFiles project is interviewing candidates for our Team Help Desk lead who will have the opportunity to:

• Manage project help desk Jira tickets from customers seeking NiagaraFiles software and dataflow support.
• Work with NiagaraFiles application and buildingdataflows.
• Utilitze your excellent communication skills in order to respond to end users with answers to their questions.
• Work with other team members from the Operations and Development team as needed in responding to more complex software or dataflowissues as needed.
• Process daily DMR related Help tickets moving them to Operation production tickets.

Qualifications

Basic Qualifications:

• Active TS/SCI clearance with current polygraph
• Minimum of (8) years’ experience as a SE in programs and contracts of similar scope, type and complexity
• Education: Bachelor’s degree in System Engineering, Computer Science, Information Systems,Engineering Science, Engineering Management, or related discipline from an accredited college oruniversity is required. Five (5) years of additional SE experience may be substituted for a bachelor’sdegree.
• NiagaraFiles
• DataFlow
• Jira and Confluence
• Experience with T&D engineering, mission systems and mission data formats.

Salary Range Estimates:

 

The estimate displayed represents the typical salary range for this position and is just one component of Peraton's total compensation package for employees.

 

Benefits:

 

Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and participation in an attractive bonus plan.

#AJCM

 

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$146,000 - $234,000. This represents the typical salary range for this position based on experience and other factors.