Director, Design Research, Card

Director, Design Research, Card

As the Design Research leader across Capital One’s Card business, you are responsible for collaborating with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps. You track research questions and insights across Card product areas. You are well connected to and understand each product area’s strategy and needs in order to identify and prioritize research activities including primary research, knowledge mapping, assessments, and testing. You maintain a close relationship to research leader peers across Capital One to identify opportunities to re-use learnings and collaborate on research that can serve multiple lines of business.

Role Expectations

• Research Expertise: Establishing direction and expectations for design research practice across the line of business. Seeking out novel methods and technologies to accelerate learning velocity. Enables and supports democratized research activities.
   

• Human Centered: Developing deep expertise in our customers’ needs and business solutions in order to proactively identify research opportunities that deliver meaningful, actionable insights.
   

• Business Focused: Building and maintaining trusted relationships with leaders of business, product, design, and engineering. Leveraging existing data and leading high impact programs that enable business outcomes
   

• Problem Solving: Evaluating increasingly diverse perspectives, data-driven insights, and customer & business needs to accelerate learning, inform decisions, and influence the product experience & portfolio direction.
   

• Transformational Leadership: Establishing standard research practices, high quality insights, and team talent development.
   

• Strategic Influence & Judgment: Consistently identifies the highest-leverage opportunities, prioritizes effectively and negotiates needs with executive leaders and diverse stakeholders in a fluid environment.
   

• Collaboration: Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate learning and elevate the value of research 

• Communication: Present work across levels and job functions, modeling a strategic human-centered approach that to make the complex accessible, influence executive stakeholders and achieve impactful results

Basic Qualifications

• At least 8 years experience conducting qualitative or quantitative user experience research.

• At least 6 years of professional experience conducting user experience research in a corporate environment

• At least 6 years of experience conducting data analysis (such as: survey data, behavioral analytics)

• At least 3 years managing user experience research teams 

Preferred Qualifications

• At least 10 years experience conducting qualitative or quantitative user experience research in large, matrixed organizations.  

• At least 8 years managing UX research teams 

• Experience managing managers

• Exceptional verbal and written communication skills

• Ability to influence senior executives 

• Experience with performance management and career coaching

• Experience attracting and hiring top talent

• Knowledge with any of the following subjects: Human Factors, User Experience Design, Psychology, Sociology, Communication, Information Architecture, Systems Architecture, Computer Science, Data Science, Economics

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $226,000 - $257,900 for Director, Design

 

New York, NY: $246,500 - $281,300 for Director, Design

 

Richmond, VA: $205,400 - $234,400 for D